Hotel Andra Seattle Mgallery Hotel Collection

Recent Reviews: 2505

• User:Sherpa786472

  Trip type: Friends getaway

  Simply Luxurious

  02 Jun 2026

  Modern esthetically pleasing decor. Super clean and spacious room. One of the most comfortable luxurious bedding and sleep experiences I've had in a hotel. No buffet breakfast, but Nepresso machine in the room.Lola restaurant attached to the Hotel and Dahlia Bakery across the road were excellent alternatives. ALL the hotel staff provided great customer service. Hotel parking is $55 + $5 tax +valet tip. Parked a block behind the hotel on 5th St at the Digital Realty covered garage for $30 / night. Hotel is 4 blocks down to Pike Market (beware - steep hills to walk back up though)

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• User:EricPDC

  Trip type: Couples

  Welcoming Hotel

  02 Jun 2026

  Very welcoming hotel. Accommodated our very early check in without issue. Room was spacious and comfortable. Good, central location. Lovely bakery across the road for breakfast.

• User:CLCLCL C

  Trip type: Business

  not so bad but nothing good to say

  18 May 2026

  it just didnt work for me. It's an old building and the room is simple. no room service. first thing was - i put my laptop on the desk and realised there was no chair to sit on - called down and they brought me one, ok. when i got back after dinner to shower, that didnt work either - i couldnt switch the tap to the shower no matter which way i turned the dial. its not so easy to wash your hair in the bathtub. The last impression was the weirdest though, i had 2 bags and an uber. the door person helped me roll my bags to the back of the uber, then knocked on the uber drivers door to ask him to come out and help load the bags. I guess there was some miscom cos the driver thought the guy was going to laod them but the guy just stood there and waited on the driver, who didnt come out. Anyways, in the end the driver came and loaded but i thot the whole thing was strange. only saving grace was Lily at the front desk - she was great! I had rsvns for the weekend on my way back but cancelled them right away - will try the westin TeamUmlaut, at Hotel Andra Seattle MGallery Hotel Collection, responded to this review Dear CLCLCL C, Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your stay did not meet your expectations and that several aspects of your experience were frustrating.We sincerely apologize for the issues you encountered in your room, including the missing chair at the desk upon arrival and the difficulty with the shower control. This is not the level of functionality or comfort we aim to provide, and we understand how disruptive this must have been during your stay.We also regret the confusion you experienced during your departure. While our team is always happy to assist with luggage, we are sorry that the interaction at the vehicle felt unclear and did not meet your expectations. We appreciate you bringing this to our attention so we can review it with our team.We are, however, very pleased to hear your kind words about Lily at the front desk. We will be sure to share your feedback with her, as recognition like this means a great deal.Your comments regarding the building and room layout have also been noted and shared with our leadership team for review as we continually work to improve the guest experience.We are truly sorry we were not able to deliver the stay you were hoping for, and we appreciate your honest feedback.Sincerely,Lars

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• User:Karen S

  Trip type: Family

  Noisy

  16 May 2026

  So noisy! The noise level from the street below is such that sleeping was impossible. Our second night stay was uncomfortable due to the constant loud noise coming from the street below. Yelling, music blaring and sirens on the Saturday night woke myself and my daughters up. It continued past 2am. The positives. Location (proximity to the market and being downtown close to shopping). The staff was very helpful. However, they did enter our room to “tidy”, but left behind the dirty ceramic coffee cups- so had to ask that they come back to replace the coffee cups.. I likely won’t stay here again simple because of the noise.I wanted to rate my stay higher because most everything else is absolutely 4-5, but when you are woken due to noise, and it prevents you from sleeping for 2+ hours… a “3” is the best the hotel can get. TeamUmlaut, at Hotel Andra Seattle MGallery Hotel Collection, responded to this review Hello Karen, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay was impacted by noise from the street and that it disrupted your rest, particularly on your second night. We understand how important a quiet and comfortable environment is, especially when traveling with family, and we sincerely apologize for the inconvenience this caused.We appreciate your comments regarding housekeeping service and the oversight with the coffee cups. This is not the standard we aim to provide, and we will be sharing your feedback with our housekeeping team to ensure greater attention to detail moving forward.We are, however, glad to hear that you found our location convenient and that our staff was helpful during your stay. We also appreciate your recognition of those positive aspects, even in a challenging experience.For future stays, we do want to note that our rooms are equipped with double-pane windows designed to help reduce city noise. We also recommend, when available, requesting a higher-floor room or a room on the quieter side of the building, which can offer a more peaceful experience away from street-facing activity.We truly regret that your stay was not as restful as it should have been, and we appreciate your honest feedback as it helps us improve.Warm regards,Lars

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• User:barillo23

  Trip type: Couples

  Mattress too soft.

  10 Apr 2026

  Great location and customer service. Bed and pillows are too soft. TV is not a smart tv so you are limited on what to watch. Room was made up and very clean Lars Pedersen, General Manager at Hotel Andra Seattle MGallery Hotel Collection, responded to this review Dear Barillo23, Thank you for taking the time to share your feedback. We’re glad you enjoyed our great location, friendly customer service, and the cleanliness of your room—it’s always wonderful to hear those aspects made a positive impression.We also appreciate your comments regarding the bed, pillows, and in-room TV. We understand that comfort preferences and entertainment options are an important part of the guest experience, and your feedback is very helpful as we continue to evaluate improvements. We will also share your comments with our team, as the in-room TVs are designed to connect with guests’ personal devices, allowing for a more flexible and personalized viewing experience while traveling.We hope to have the opportunity to welcome you back and provide an even more comfortable stay in the future.Warmest Regards,Lars

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