Oasis Inn Tacoma

Recent Reviews: 533

• User:IP_Travelers

  Trip type:

  Nice Front Desk but Needs Updating

  23 Mar 2022

  The front desk staff was pleasant and helpful during our 1-night stay.The room was in need of a good cleaning and updating, especially the carpeting.We found a broken crack pipe in the parking lot near our car. We won't be back with our son again and suggest you find another hotel too.

• User:JessicaJerk

  Trip type: Solo travel

  THIEF

  04 Jun 2021

  So last night I booked a hotel for the weekend for something nice for myself. I used priceline.com when I got to the hotel the girl behind the counter told me the bed I reserved was unavailable and that they were going to charge me an EXTRA $100 on top of a $100 pet fee. When I told her I didn't have the EXTRA $100 For a different room, she told me my card had not been charged and to take my money & go elsewhere... So I did. Only to find out that after I left, she charged my card anyways. She THEN called her manager & LIED & said I refused the pet fee (not true.) So that he wouldn't refund me. I have a video of the manager/owner smiling in my face as he tells me he won't refund my money for the room HIS EMPLOYEE refused to check me into.

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• User:Nomis19eighty

  Trip type:

  You want Motel 6 Customer Service with a Choice Rewards Name...STAY HERE!!

  07 Jan 2021

  First off I've been a Choice rewards member for MANY years and have NEVER experienced such POOR Customer Service. Prior to booking at "Clarion Inn near JBLM", I had reached out to the location with a few questions that I had since I was planning to use partial points and the rest on my credit card to fund my stay. I spoke with "Jay" at the front desk and asked him a few of the questions I had. One of them was "How much are incidentals at your particular location?". He responded that if I was paying in cash, it would be a $150, but since I was using my partial points and my credit card, I would not have to pay the $150 incidental fee because my Credit Card info would already be on file. I then indicated to him that I would proceed with booking the room. I then arrive to the hotel to check in and spoke with Jay (who was not wearing a mask). After looking over my reservation, he says that it doesn't indicate on his end that I used points and my credit card, but rather just says that I used points. So I asked him why is that and he wasn't able to provide a legitimate response. Instead he produced a form indicating the terms on why I would not receive my $150 and had asked me to read, initial and sign the bottom. To which I was already frustrated, so I briefly looked over the form, initialed and signed. I then handed him $150 in cash and he place it in an envelope and put it into the register. I then got my room key and head to my room. As I'm walking up the hallway, towards the exit door, there is a stench of Marijuana as I get closer to the door, which should have been an indication to me NOT to stay there. But I had already gone through the whole process and figured one night shouldn't be bad. I get to my room and close the door behind me and try to latch the lock on the top of the door, but there was nothing to latch the lock onto. So I only had the deadbolt look to use. I then went over to the window (since I was on the bottom floor) to make sure things are secure. I opened the window and noticed that screen wire was pried open and wasn't securely in place, to which I did my best to fix that problem.I left the property to get some food and came back to my room and stayed inside the entire night. Around 3 or 4 in the morning, I had gotten a call that a Loved one had been rushed to the Hospital due to showing signs of Covid and I was asked to tend to her young children. I rushed over and stayed there the entire time. Around 2pm, I was able to take a break and contacted the Hotel. I Spoke with "Tasi" and explained to her what happened to which she replied "Sorry to hear about your loved one, but I came to room, knocked on the door and no answer. I even called your room and no answer. So I had to drop your deposit of $150. You signed a paper when you checked in which stated terms of why you will not get your deposit back and one of those reasons was to check out by 11am and you didn't." I then asked her why she didn't reach out to me on my cell phone on file to which she was unable to answer. Frustrated, I then reached out to Choice Rewards Customer Relations and they reached out to the Hotel Property. They were able to Speak to the Manager of the Property name "Mihn" (unsure of the accurate spelling) and he stated that I didn't check out in time and therefore I will not be getting my deposit back. As stated in my initial statement, I've been a Choice Rewards Member for MANY Years...I have NEVER experienced poor Customer Service in my life. My suggestion to ANYONE thinking about booking at this particular location is to NOT!! But rather pay the extra few dollars to stay at a location nearby where you would be treated better and appreciated for your business.

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• User:contentgirl13

  Trip type: Family

  Unfortunately, Heartless Management

  27 Feb 2020

  Sadly to say, I recently had a death in the family. I had to travel from Idaho to Tacoma for the funeral. Distraught, while I was booking the reservation, I accidentally booked an incorrect date of March 1st. I called to see if they had anything available on the correct date so I could switch it. They did not so I had to find another hotel instead. I called the front desk many times to cancel and get a refund because of the incorrect date. Clarion Inn had ample amount of time (two weeks) to fill the room with another customer so I didn’t think it would be an issue. The front desk advised me that the only way to cancel was to talk to a manager who apparently was never there every time I called. So I gave the front desk my name and number many times without a return phone call. Clarion Inn has added additional stress to an already traumatic event in life. Human error happens in life’s circumstances sometimes. I will NEVER give Clarion Inn my business ever again.

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• User:Roger H

  Trip type: Solo travel

  Couple day work trip

  12 Feb 2020

  Great motel and great staff. Was in town for a couple day work trip and was working some weird hours. Warming my truck up at 1 in the morning Security came to check if everything was ok. The breakfast is also excellent worth at least 10-15 bucks. I'll be back ClarionTacoma, General Manager at Clarion Inn Near JBLM, responded to this review Roger, thank you for the review. I am so happy to hear that you enjoyed our staff and the property. We appreciate the opportunity to serve you and hope that you will come back and see us again soon!

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