Quality Inn & Suites Tacoma - Seattle

Recent Reviews: 134

• User:Shelly K

  Trip type: Family

  Most horrible experience bad customer service

  16 Aug 2024

  Hotel is behind a locked gate with some of it having barbed wire on it and staff does not like to answer the call button. The pictures on the websites are not what hotel or rooms look like. Would not recommend staying here the manager Tami Rasmussen and the staff do not care about you as a person or even as a customer. When checked in at the hotel the guy working told us the reason why he needed to get all adults IDs in the room was because if there was a dispute between my husband and I were to beat me up or I beat him up they would know who stayed in the room or if there was a murder committed in the room they would know exactly who was there. Very dark stories from the front desk worker did not make me feel real comfortable to stay there. Rooms not that clean and again staff was very rude and disregarded you as a human being. Also with the hotel being behind a locked gate that you had to be buzzed in to the property the door was propped open to the hallway where the rooms were. REALLY you have to have the hotel behind a locked gate but you leave a locked door propped open? DO NOT STAY HERE IF AT ALL POSSIBLE. Manager did not care about my concerns with the property and her staff rudeness.

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• User:Alan G

  Trip type: Solo travel

  glad I didn't stay longer than one night.

  27 Feb 2024

  Well lets see.... the phone did NOT work. the alarm clock did NOT work.. Stopped at the front desk to inform them and that I need a wake up call. That they would have to knock at the door to accomplish that as the phone didn't work. NEVER happened. The area was a bit sketchy for the hotel. Directed to the building in front of the hotel. Walking around to the front area discovered that the area was fenced off, no access. Room 450. Only 2 stories in the hotel.????Room was a bit shabby, not what I expected from a Quality Inn and Suites. Complementary breakfast was a bowl of oatmeal, cup of yogurt, an orange, and a fruit bar. Disgusting. They had a waffle maker but no batter Other bags had a child's box of fruit loops instead of the yogurt. had to go out to a fast feeder for breakfast.

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• User:peter p

  Trip type: Solo travel

  HOMELESS SHELTER

  20 Feb 2024

  Amazing hotel offering hidden luxurious amenities, beautifully tucked in behind a homeless shelter. apparently, they give away free shopping carts, because everybody had one. the offer ample parking, out of 80 spots there were at least 78 open spots. if you're looking to spark up your stay with some illegal drugs, there available on site, or just ask the homeless guy sleeping on the couch in the lobby. if its chain link fencing your shopping for, well there's plenty surrounding the two condemned motels surrounding the quality inn. need something for the kids to do? they'll enjoy parking lot scavenger hunt., whoever collects the most drug paraphernalia wins! extra points for unbroken crack pipes and syringes in original packaging. this motel should be condemned asap!OK, on the serious side, first of all I booked a room here, i got out my car walked around, look in the lobby, (which was trashy) and yes there was someone sleeping on the couch, next to his over loaded shopping cart, I told the gal at the desk who I was, my reservation info ect, I told her I was not going to stay there and I'm not paying, she easily said no problem, apparently I'm not the first guest to walk out. everything I said in the beginning of this review is true, All the motels in this area have been bought up by investors and are being converted to homeless shelters. do the math, judge for yourself, if you book a room here, drive through the parking lot (I wouldn't get out of my car), then go find a nice motel to stay,,I did!

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• User:Lisa H

  Trip type: Family

  Dirty and disgusting. Do Not stay here

  26 Aug 2023

  After waiting over half an hour to check in we were given keys to a room that hadn’t been cleaned. There were dirty q-tips on the floor, the worst smell you can imagine and the sheets all over the floor. The hotel was the grossest level of dirty you can imagine. We left and are still trying to get refunded.

• User:Curious11018049958

  Trip type: Family

  Don’t Stay Here

  15 Aug 2023

  DO NOT BOOK THIS HOTEL!!As we drove into the driveway of the hotel, the area and buildings looked dilapidated, rundown and unsafe (Strike 1). As we entered the lobby on August 15 at 2:10pm, the desk clerk screamed at us “No check in til 3pm, sit down over there”. No Good Afternoon or Welcome to Quality Inn etc. (Strike 2). We sat in the lobby which featured furniture that was worn and shabby. Then sat and listened for several minutes to the desk clerk and another lady who appeared to be in housekeeping loudly discuss some suspicious “medicine” that they found in one of the rooms. They were also discussing long term residents that are too loud in this room and that room (Strike 3). I then started looking at recent reviews online and was shocked by what I saw, confirming that my instincts were correct. Luckily I had until 4pm to cancel my reservation and that’s what I did. We found a better Tacoma hotel to stay in. This hotel is NOT representative of the Choice Hotel brand and should not be a part of their hotels. When we book through the Choice Hotel website there is a certain standard that is expected, and Quality Inn and Suites in Tacoma, Washington does not meet the standard. Don’t be like me, read the recent reviews carefully before booking any hotel.

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