The Fairmont Olympic Hotel

Recent Reviews: 4370

• User:Maria S

  Trip type: Family

  Nice staff.

  14 Mar 2026

  Did the tea time. It was a nice experience. Service was good. Staff was friendly.

• User:Patrick S

  Trip type: Couples

  A lot to be desired…

  20 Feb 2026

  Very crowded and incredibly understaffed hotel, examples including 30 min wait time at check in, inattentive servers at breakfast, and 90 minutes waiting in line at checkout. Overall, a very frustrating experience, would have expected a lot more with the cost of staying here Sunny Joseph, General Manager at Fairmont Olympic Hotel - Seattle, responded to this review Thank you for sharing your feedback regarding your recent stay. We regret to hear about the delays you experienced during check-in and checkout, as well as the service during breakfast. Your comments are valued, and we appreciate your insights and hope you will give us the opportunity to better serve you in the future.Best regards,Fairmont Olympic Hotel, Seattle

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• User:whitle2017

  Trip type: Couples

  Not enough staff

  20 Feb 2026

  Been to this hotel for many different occasions but not recently. We stayed here for the flower show and loved the location and such a beautiful historic building. Unfortunately they were very understaffed. Valet was backed up even though the staff was clearly hustling. We called it in half hour before and still waited 20 minutes after the promised time. The bar is such a lovely spot for people watching and a drink but the wait was long and the food was not well prepared. They give you a number to text when you need something but requests were not responded to or it took so long that it was easier to try and call.Overall it felt like they were trying to cut costs at the expense of the customer. Expect more from a luxury hotel. Sunny Joseph, General Manager at Fairmont Olympic Hotel - Seattle, responded to this review Thank you for sharing your experience at the Fairmont Olympic Hotel. We are pleased to hear that you appreciated our beautiful historic building and prime location during your recent visit for the flower show.We sincerely apologize for the inconveniences you faced regarding staffing levels and the delays experienced with valet and dining services. While we strive to provide timely and attentive service, we acknowledge that there were shortcomings during your stay. Your feedback regarding the responsiveness of our text service and the quality of food has been duly noted, and we appreciate your insights.Rest assured, we continuously evaluate our operations to enhance our guests' experiences. We value your patronage and hope to have the opportunity to welcome you back in the future, where we aspire to provide the high level of service expected from a luxury hotel.Regards,Fairmont Olympic Hotel, Seattle

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• User:Adri M

  Trip type: Couples

  Stay away! Ruined our Valentine’s Day stay! Luxury price… motel-level service.

  14 Feb 2026

  ★☆☆☆☆ — Request for Management ReviewI’m leaving this review because my Valentine’s stay did not reflect the standards expected from a property of this reputation, and I would appreciate management reviewing what occurred.I booked the romance package and had difficulty reaching concierge prior to arrival — calls, texts, and emails largely went unanswered while trying to plan. At check-in, we waited 47 minutes with no acknowledgment or apology. We then missed our dinner reservation because valet informed us retrieving our car would take about 30 minutes. When we returned for assistance, concierge was closed and the front desk offered minimal solutions. A manager converted a $50 massage credit into a hotel credit and suggested room service, which did not resolve the situation.The room itself was clean but showed clear maintenance concerns: peeling wallpaper, visible water damage above the shower, a loose bathroom mirror, and melted plastic stuck to the iron that ruined my husband’s shirt. The champagne and strawberries included with the package were fine, but nothing about the experience felt special or aligned with the expectations set by the hotel’s branding. Not a single staff member even acknowledged Valentine’s Day, which was surprising considering the package theme.At checkout, the apology felt routine rather than responsive, which gave the impression these issues may not be uncommon. That was honestly the most concerning part.For comparison, we’ve had far more attentive and proactive service at other Seattle hotels, including Silver Cloud SODO, where communication and guest care felt genuinely prioritized.I would welcome direct contact from hotel management to discuss this stay, as the service, communication, and room condition did not match the price point or brand reputation — though based on our experience trying to reach staff, I’m not confident that call will be returned. Sunny Joseph, General Manager at Fairmont Olympic Hotel - Seattle, responded to this review We do apologize for the disappointing stay. We would be happy to work with you to ensure this not be your lasting impression of the hotel or the service levels we are accustomed to providing our guests. If you would be so kind as to reach out to the hotel directly at olympic@fairmont.com and ask for our Executive Assistant, please.

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• User:Lanadanny1

  Trip type: Couples

  Unacceptable Situation

  12 Feb 2026

  We have stayed at this hotel numerous times as the actual hotel is our favorite in Seattle. However, the service has gotten unacceptable. The last straw was we booked for the night prior to the Seahawks parade. We got there to check on around 6:00 pm and were told there was a glitch in the system and we did not have a room. I had my confirmation number to show them and they still could not accommodate us. This completely ruined our plans. There was a huge line of guests ready to check in in front of us and behind us. All being turned away. They said they would get us a room at another hotel. We choose to not do this as we had selected the Fairmont due to the location for the parade. This is just unacceptable. We have had other stays there where we have waited a long time to check in. Their system really needs improvement. The valet is ridiculous as well. We’ve waited for an hour, and another time 40 min. We almost stopped coming due to the chaotic parking system but live the actual hotel so much we continued to book here. In addition, the bar has the worst service. Slowest moving bartenders I’ve seen. No urgency. Lastly, on our stay a week ago we were charged for the items in the mini bar. We don’t even drink beer and do not like Chardonnay and we were charged for these items. Still trying to get a hold of management to discuss this. Always goes to voice mail. We will never be returning to this hotel. Sunny Joseph, General Manager at Fairmont Olympic Hotel - Seattle, responded to this review Thank you for taking the time to share your experience with us. I sincerely apologize for the inconveniences you encountered. It is disheartening to learn that a system error led to your reservation not being honored, particularly during such a significant event. We understand the importance of reliability and appreciate your loyalty to our hotel over the years.I also acknowledge your concerns regarding the check-in process and the delays you faced with our valet service. We are committed to providing efficient service, and your feedback is invaluable in identifying areas for improvement. Additionally, I regret to hear about your experience with our bar service and the issues with the mini bar charges. Please know that your comments regarding these matters will be shared with our management team to ensure we address these operational challenges. We appreciate your continued patronage and hope for an opportunity to restore your faith in us in the future.Best regards,Fairmont Olympic Hotel, Seattle

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