Doubletree By Hilton Hotel St. Augustine Historic District

Recent Reviews: 2117

• User:Odyssey15207608027

  Trip type: Family

  Fun with Family

  05 Mar 2026

  Great location. Very clean. Staff was very friendly & professional Gary G, at DoubleTree by Hilton St. Augustine Historic District, responded to this review Thank you for taking the time to leave us a review. I am pleased to hear that you enjoyed your stay with us. We hope to see you again soon.

• User:David B

  Trip type: Couples

  Hotel Needs a facelift - and stick it to you on parking

  24 Feb 2026

  Hotel needs a facelift, several things in my room did not work- one thing that is concerning is that they charge $25 a day for parking- So when you book the room there whatever the price is, you cannot stay there for that price since they do no let you know about parking fees, unless you read the fine print on the property- so if you are driving and on a budget there are Hampton Inn's close by- I would not stay there again, this does not keep up the high standards of other Doubletree's - Gary G, at DoubleTree by Hilton St. Augustine Historic District, responded to this review Thank you so much for taking the time to leave us a review. I am sorry to hear that we did not exceed your expectations. We use your comment to continually improve our service. We hope to see you again in the future.

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• User:akebera

  Trip type: Family

  Perfect Stay

  05 Feb 2026

  Location is perfect. Across the street from Our Lady of La Leche. Walking distance to Old Town. The trolley drives by. Went with my daughter. Room is a nice size, beds were comfortable. Bathroom is big, has all the amenities. There's a mini fridge, iron. Very clean. Lobby is also nice, they have coffee and water. There's a gym, restaurant and bar. Free wi-fi. Parking is extra. Will definitely stay there again. Gary G, at DoubleTree by Hilton St. Augustine Historic District, responded to this review Thank you for taking the time to leave us a review. I am pleased to hear that you enjoyed your stay with us. We hope to see you again soon.

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• User:Dirk V

  Trip type: Couples

  Mold, Dirty Bedding, and Poor Front Desk Conduct

  29 Jan 2026

  Our stay at DoubleTree by Hilton St. Augustine Historic District was deeply disappointing from start to finish.At check-in, the front desk agent was rude and uninterested. She made comments implying that the area was unsafe, clearly to upsell us on paid parking. We were told, “Don’t look up when your windows get smashed in... it happens.” This felt inappropriate and misleading, especially since street parking in the area is free and commonly used. And the area is very safe.Once in the room, the issues only escalated. The room had an unpleasant smell, and the bedding was unacceptable. All four pillows were visibly sweat-stained, and the bedding itself was disgusting. To their credit, another staff member was very kind and helped change the bedding with us.After finally settling in, I went to take a shower, only to discover extensive mold in the bathroom. We reported this to the front desk employee, who moved to a new room.Unfortunately, the second room had the exact same issues: smell, four sweat-stained pillows, dirty bedding, and mold in the shower. At that point, we had no confidence that the situation would improve, so we checked out and left the hotel entirely.We also contacted Hilton customer service, but they did not meaningfully help resolve the situation. The only alternative offered was moving us to a hotel at roughly half the price of what we originally paid, which was not an acceptable solution given that the issue was cleanliness and standards, not a preference downgrade.We ultimately stayed at the AC Hotel St. Augustine at a similar price point, and the contrast could not have been clearer: spotless room, clean bedding, modern facilities, and a genuinely friendly and professional front desk staff.For a Hilton-branded hotel, the cleanliness standards, front desk conduct, and lack of effective customer service were unacceptable. I would not stay here again and cannot recommend it. Gary G, at DoubleTree by Hilton St. Augustine Historic District, responded to this review Thank you very much for taking the time to leave us a review. I am sorry to hear that we did not exceed your expectations. We use your feedback to continually improve our service. We hope to see you again in the future.

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• User:Lagar_7

  Trip type: Couples

  Good location

  22 Jan 2026

  I picked this hotel for two reason. First it was close to town.As an older couple it took us about 20 minutes to get into restaurants.Second was the EV charging station. They only have one and it's NOT a fast charger. It's a level 2 charger.If you want Wifi you have to be a honors member. You can't download anything.They do have free coffee available in the morning with hot water for tea but no decaf coffee was available .They have a small restaurant where you can breakfast for between 15-17 dollars. If you walk up the street Dennys has a good breakfast.Room was clean but rug should be replaced. Gary G, at DoubleTree by Hilton St. Augustine Historic District, responded to this review Thank you for taking the time to leave us a review. I am sorry to hear that we did not exceed your expectations. We use your feedback to continually improve our service.

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