Embassy Suites by Hilton St Augustine Beach Oceanfront Resort

Recent Reviews: 1592

• User:Lizzy208

  Trip type: Solo travel

  Wouldn’t stay again

  01 Apr 2026

  Ultimately I would not stay here again. The entire hotel, including the hallways and rooms, reeks of chlorine. I did notice the housekeeping leaving piles of pool towels on the hallway floor today so I guess that explains that a bit. It’s noticeable when entering the room. The hotel is billed as a resort and has a corresponding fee. However it doesn’t have the services other Hilton resorts have. There are beach chairs and umbrellas with service 8-5 but they are sit up chairs not loungers. Other Hilton resorts will bring food to you on the beach. They do have a poolside food option and they also have poolside cabanas but not beach cabanas. No additional resort services such as spa. The pool is not as luxury as other Hilton resorts I have stayed at with infinity oceanfront pools for example. The biggest thing you should know is that it feels one step away from Great Wolf Lodge. Kids roaming in packs everywhere. Parents not supervising. The hotel makes an E shape facing the pool and you need to be on the outside top or bottom of the E unless you want to hear kids screaming past 9:30 pm every night. I am including pictures of my “partial ocean view” room which was on the outside top of the E (odd low 200s). It’s apparently a turtle preserve. The full ocean view rooms appear to be on the edges of the E ends and are oversized corner rooms. The balcony chairs did not recline or have padding. The breakfast met standards for Embassy suites. It is 7-10ish. Multiple hot options and fresh cut fruit. Happy hour was good but always a line. Shower has a metal plate in it so it sounds like Beethoven when washing your hair lol. The outdoor fire pit areas were delightful. This location is top notch but like I said because of the permeating pool smell and kid packs roaming I would not stay again. Room was clean (other than chlorine smell and coffee?? stain on boxspring..) and pest free. Suite layout was good. Bathroom is between living room and bedroom. Balcony off bedroom. Did not receive housekeeping service one day. Staff was polite. Jason Kern, Owner at Embassy Suites by Hilton St Augustine Beach Oceanfront Resort, responded to this review Thank you for staying with us and sharing your feedback. We are in peak spring break here, which is mostly families this week. I understand there are lots of them! It will be like this for a few more weeks and then gets back to a more normal operation. Since it sounds like you're not traveling with kids, I would highly recommend you come back and enjoy a more relaxed experience in May or in the fall, when the families are not traveling. It's a whole different experience. In regards to the beach unfortunately St Johns County does not allow food/beverage services, but hopefully you got to enjoy our pool side ocean front Cantina Grille.

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• User:Justin D

  Trip type: Family

  Meh

  01 Apr 2026

  This was our 5th staying at the hotel for my kids school Spring Break. We had loved this hotel for the consistent experience and family friendly atmosphere. Unfortunately this stay missed the mark. Common areas are showing signs of disrepair. The pool heater clearly was either not working or was set far too low. When I messaged through the app asking what the temperature was supposed to be set at and reporting the issue, I was just told it was on. When checking in our room was not ready at checkin and when I asked an ETA was not given one. I had groceries delivered 15 mins after check in that needed refrigerator and when I asked if they could take them and refrigerate was directed towards valet who only offered to place them in their luggage room. Hotel Manager ended up giving us a gift card to their restaurant as a make up which was nice but staff whom I dealt with prior did little to make the situation right.Cushions and furniture on their formerly wonderful patio area was heavily worn and in need of replacing.Turf areas had trash on them that wasn’t cleaned daily. Breakfast was great and consistent with other Embassy Suites experiences.You now need towel cards for the pool area which made me feel like I was at a Holiday Inn. After 5 years of visiting we would need to see significant recommitment to maintaining the property before returning. I really hope they can improve this property because it was a gem. Jason Kern, Owner at Embassy Suites by Hilton St Augustine Beach Oceanfront Resort, responded to this review Thank you for your feedback. We love our repeat customers. We are addressing the outside terrace furniture, unfortunately there is a long lead time right now for new furniture, so we are powder coating and getting new cushions. This actually started on 4/3 and everything should be replaced by the end of the month. We did start using towel cards and wristbands so we can maintain control of the pool deck, as this time of year many non-hotel guests try to utilize the pool and we want to make sure it's only available for our resort guests. This we have found is the best way to really control it, since there are so many entrances and exits and multiple beach access gates. Again, we appreciate your repeat business and hope to see you again. We are always re-investing in the resort and sorry it wasn't perfect this time.

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• User:Paul L

  Trip type: Couples

  Good first impression

  25 Mar 2026

  Fabio was very attentive and helpful! Jason Kern, Owner at Embassy Suites by Hilton St Augustine Beach Oceanfront Resort, responded to this review thanks for recognizing our team!

• User:Emmanue G

  Trip type: Friends getaway

  Embassy suits hotel St Augustine

  25 Mar 2026

  Outstanding service! Fabio was very polite, efficient, and attentive. You can tell they truly care about their customers. Will gladly use again! Jason Kern, Owner at Embassy Suites by Hilton St Augustine Beach Oceanfront Resort, responded to this review Thank you for staying with us!

• User:Belkis M

  Trip type: Business

  Embassy best service

  25 Mar 2026

  Great service! Fabio!!! Super fast, friendly, and took great care of my car. Made the whole experience smooth and stress-free. Highly recommend! Jason Kern, Owner at Embassy Suites by Hilton St Augustine Beach Oceanfront Resort, responded to this review Great to hear about your experience!