DoubleTree by Hilton Stamford

Recent Reviews: 1694

• User:kevinkorell

  Trip type: Solo travel

  Property under renovations, unpleasant experiences

  07 Sept 2026

  As a Hilton Honors Diamond member, I enjoy staying at different properties throughout Hilton's portfolio when I stay in particular area. I have stayed at this hotel before when it was a Hilton, and I considered it a good place to stop over on a train trip as it's about 3/4 mile from the Stamford train station. On a recent trip back from Boston I decided to try this property again, knowing it had recently changed to a Doubletree. Doubletree is usually very reliable and comfortable, and I didn't expect anything different.I checked in online the day before as I always do, and chose my room. However when I received my digital key I noticed that the room number had changed, still on the 8th floor but on the other end of the building. As I could see that renovations were underway, presumably because of the change from Hilton to Doubletree, I did not question it. The room was adequate for its size, maybe a little strange in its shape, but for the most part I had plenty of room to spread out and use the TV, and WiFi, which worked fine. However, I noticed that the air conditioning was working hard, in fact too well. I had noticed also in the hallway that it was particularly cold, and keep in mind that this was an early September day when it was in the 70's outside. In my room I found the thermostat and turned the entire system off, figuring the room would warm up from the outside if there wasn't any cold air coming in. After a while, no change. I then looked to see if I could at least run the heat for a little bit, to bring the room back to a comfortable temperature. But all I got was cold air, even when I put the thermostat up to 80. Well did the covers keep me warm? No. The consistency of the only cover on the bed was like a sheet, not a blanket. So I found myself shivering under it as well as I as trying to fall asleep. I also had a plumbing issue. When I flushed the toilet the tank kept on running. Attempts to take off the lid and move the ball and chain were unsuccessful. I should not have been in a position to have to repair somebody else's toilet, but the tank constantly running and stopping and running again was annoying.To be fair, I informed the front desk about the temperature not only in my room but the entire 8th floor that I walked several times between the elevator and my room. He apologized, and promised to credit me with some extra points. Three days out, I have not yet seen those points in my account. So he did promise to rectify the issue, but so far it hasn't been received. I had figured that renovations would have already taken place when the hotel flag changed, but whether that had anything to do with the conditions of my room remains to be seen. I would hope that my room and floor of the hotel represented the "Before" rather than the "After" of the renovations. General Manager, Owner at DoubleTree by Hilton Stamford, responded to this review Dear kevinkorell,We are truly apologetic to hear that we fell short of your expectations and left you with a less-than-satisfactory experience. Our ultimate goal is to offer unparalleled service and an unforgettable stay, and it pains us that we were unable to fulfill that commitment during your recent visit. Your feedback holds immense value for us as it aids us in enhancing our services and ensuring an enhanced guest experience in the forthcoming. We are grateful for your allegiance to our brand and earnestly look forward to the chance of welcoming you back and surpassing your expectations in the future.Sincerely,Chris CostabileGeneral Manager

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• User:Compass112804

  Trip type: Family

  No sleep

  09 Aug 2026

  The one thing I will complain about is all we heard all night long was the elevator going up and down constantly, it was so loud that we didn’t get much sleep. General Manager, Owner at DoubleTree by Hilton Stamford, responded to this review Dear Compass112804,I’m sorry that the elevator noise pollution disrupted your stay. I understand how frustrating that was, especially when you expected a restful experience. Your comfort matters to us, and we regret letting you down. Your feedback helps us improve, and I appreciate you sharing your thoughts. Best,Chris CostabileGeneral Manager

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• User:Francine S

  Trip type: Solo travel

  Seen better days.

  03 Aug 2026

  This property is definitely declined since it’s became a Doubletree. It used to be a Hilton. They’ve done away with people to help with luggage and the train shuttle. There was only one paper cup in the room, and no pen or paper. I know I’m a relic, but those are small conveniences when you’re traveling. There was a small mini fridge.Here are the pluses: great location near the train station, very quiet even though some construction is going on, skeleton staff very accommodating, comfortable bed, and nice bathroom. I was with a very large group and we had three meals a day in a tent and the food staff was really excellent. They worked their butts off.Here are the minuses:AC was poor. Hallways were musty and I had my thermostat down to 60° and it was just OK. It wasn’t even very hot out. I’m sure this varies from room to room.There were only two people on duty at the front desk when I checked in, and at other times, it was only one person. Icalled a couple of times before I arrived and had very long hold times. The poor guy told me he was the only one at the desk and he had a long line of customers.I also called to ask if they had room service and I was told that yes, they do. However, when I got there, they told me that it doesn’t exist. One elevator was broken and the escalators didn’t work for a few days. All in all, it was a manageable stay, but certainly not luxurious. This property has definitely seen better days. Staff worked hard to please. General Manager, Owner at DoubleTree by Hilton Stamford, responded to this review Dear B6276GDfrancines,Thank you so much for sharing your feedback. I’m glad to hear your stay was satisfactory overall, but I’m truly sorry we didn’t provide a more memorable and special experience. I understand how disappointing it can be when a visit doesn’t quite meet your hopes, and I appreciate your honesty. Your insights are invaluable in helping us do better for all our guests. We genuinely hope you’ll give us another chance to provide the exceptional stay you deserve.Sincerely,Chris CostabileGeneral Manager

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• User:Alan G

  Trip type: Solo travel

  Not the experience I’d hoped for

  07 Jul 2026

  The attendant who greeted me at check-in (Tuesday night, July 7) was singularly unwelcoming. All he needed to do was smile and seem genuinely interested in my being accommodated. Instead it seemed that he wanted to be rid of me.By contrast, the attendant who greeted me on checkout this morning was excellent.Other items: the bed in my room was creaky and bumpy. The garage is dank and unpleasant. General Manager, Owner at DoubleTree by Hilton Stamford, responded to this review Dear alangU3765EX,I appreciate your feedback about the staff. Please accept my sincere apology for your feeling that you were not treated in a friendly and welcoming manner. That does not align with how we want to present ourselves to our guests, and your comments will be instrumental in the training and education of our team members. We are also sorry that both our beds and garage did not meet your expectations. Thank you for staying with us, and I hope you will consider coming back. Sincerely,Chris CostabileGeneral Manager

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• User:LaQuita R

  Trip type: Business

  Find somewhere else to stay

  22 Jun 2026

  I stayed at the DoubleTree in Stamford, CT from June 8–11, 2026, while traveling for business, and unfortunately my experience was extremely disappointing.When I checked in, it was obvious that the hotel was undergoing renovations. I specifically asked the manager whether I should expect any inconveniences from the construction and was assured that I would be placed in an area where construction would not impact my stay.While I understood that renovations were underway, the condition of my room was concerning. The bathroom was visibly worn, appeared poorly maintained, and had areas that looked as though they may have had mold or mildew buildup. It was clear that the room was overdue for renovation and a deeper level of cleaning.The most significant issue occurred during the night of June 9. Around 2:00–3:00 a.m., the toilet began running continuously and would not stop. As a result, I was unable to get a good night’s sleep. To make matters worse, the television remote would not work because the batteries were dead.The following morning, I spoke directly with the manager, explained the situation, and showed him photos of the bathroom condition. I told him I was willing to pay for my first night but requested a credit for the night impacted by the maintenance issues so I could check out early and move to another hotel. He agreed and told me that would not be a problem.However, when I received my final bill, no credit had been applied.After checking out, I moved to another hotel nearby and had a significantly better experience. Since then, I have called the DoubleTree on three separate occasions to discuss the billing issue. Each time I was directed to the manager’s voicemail, and none of my calls were ever returned.The condition of the room was disappointing, but the lack of follow-through and communication was even more frustrating. Problems can happen at any hotel, especially during renovations. What matters is how management responds. In this case, I was promised a resolution that never happened, and multiple attempts to follow up were ignored.Based on my experience, I cannot recommend this property until both the facility conditions and customer service improve. General Manager, Owner at DoubleTree by Hilton Stamford, responded to this review Dear 703laquitar,We are sorry to hear that you decided to shorten your stay with us. You have every right to expect exceptional accommodations and quality service, and we sincerely apologize for not meeting those expectations. It was our pleasure to follow up with you directly, confirm that the credit was applied to your bill, and personally express our apologies. We understand your frustrations and want to assure you that we will share your feedback with our team to improve both our housekeeping and follow-up efforts. Please feel free to contact me directly at the hotel if I can assist you further. If your travels bring you back to our area, we hope you will consider staying with us again.Sincerely,Chris CostabileGeneral Manager

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