Hampton Inn and Suites Tampa/Ybor City

Recent Reviews: 1851

• User:Rosalove7

  Trip type: Friends getaway

  Best place for a cruise outstanding customer service

  18 Sept 2026

  This Hampton Location is amazing. Lots of restaurants, shopping and next to free Trolley stop. The beds super comfortable, room clean, safe and fridge in room. If Cruising they provide a free shuttle to port and back in 30 min time slots. Miguel the driver is astounding. Nayeli at the front desk hotel gave amazing customer service there was one more lady and I wish I wrote her name yesterday evening gave amazing recommendation to Sterling for cigars, drinks with an astonishing patio view. Pool was nice and cool. Free adequate breakfest in the morning. Just a awesome stay. Will definitely come back. General Manager, Marketing at Hampton Inn & Suites Tampa/Ybor City/Downtown, responded to this review Dear Rosalove7, Thank you very much for your thoughtful review. We’re truly delighted to hear that you found our location ideal for exploring the area, that our beds provided you with comfort, and that our staff made you feel so welcome. Your kind words mean a lot to us, and we will certainly share your compliments with our team, as they are dedicated to offering genuine hospitality. It was a pleasure to host you, and we sincerely hope you’ll come back to visit us soon!Best, Crystal Arthur-SantosGeneral Manager

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• User:jyb501

  Trip type: Friends getaway

  September Tampa cruise hotel

  11 Sept 2026

  Location is great near restaurants, the hotel is nice has all room amenities, the staff was very friendly and helpful they even give a welcome package and has a courtesy shuttle to cruise ship if you’re cruising out of Tampa Florida , pool was nice and breakfast ok, I highly recommend bringing your own spring water or walking to store. 18 minutes from the airport but very nice. General Manager, Marketing at Hampton Inn & Suites Tampa/Ybor City/Downtown, responded to this review Dear jyb501,We are happy to hear from you and value your kind review. It is lovely to hear that our central location, cheerful service, and awesome amenities all helped make your trip enjoyable. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area!Best,Crystal Arthur-Santos General Manager

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• User:Ghansford55

  Trip type: Family

  Great experience

  09 Sept 2026

  Everything was great. Room was perfect, as always. Khemist was super helpful and nice. General Manager, Marketing at Hampton Inn & Suites Tampa/Ybor City/Downtown, responded to this review Dear Ghansford55,It is lovely to hear that you had a perfect stay with us. We wish to express our appreciation for recognizing the exceptional service provided by Khemist, who is an integral part of our team. Please revisit us again soon!Best,Crystal Arthur-Santos General Manager

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• User:Kenneth V

  Trip type: Couples

  Wonderful staff, but a catastrophic collapse in Hilton this reservation system ruined my stay

  08 Sept 2026

  I wanted to share a warning about my recent stay at this property on August 28, 2026. While hotel stays can occasionally have hiccups this is a warning for anyone using third-party booking services as I did. I prepaid for a single night pre-cruise through Delta stays/Expedia. I confirmed my stay with Expedia and I specifically asked for the Hilton confirmation number so I could separately confirm with Hilton and with the individual property. All of which I did in advance of my arrival. On the morning of my arrival and of my flight to Tampa at 2 AM I found out that there was no record at all of my prepayment and thus I was charged again. Later that day I was charged a third time. I must say that the staff at this hotel are exemplary. I was really stressed out, disappointed and confused but assistant general manager, Juliana and front desk clerk Nayeli were so kind and patient and supportive. They attempted to untangle this mess for hours along with me. I scheduled numerous conference calls between Expedia and the front desk. I escalated my investigation at Expedia and a supervisor insisted that payment had been sent to Hilton, even though Hilton was saying they had no record of it. Juliana was so kind as to even temporarily remove the charge pending investigation. This continued for the entirety of my stay, and it was only after check out that I did receive a message from the front desk manager that my payment had been found and the billing dispute was resolved. However, nothing will change the fact that the entirety of my stay was focused on this disruption and not on relaxing and enjoying the first two days and first night of my vacation, I received a nominal addition of Hilton points as a gesture. This is entirely insufficient and a gesture that I cannot even use- the amount of points are not something that I’m going to be able to practically use. I did write to Hilton and asked that a case number be opened up Hilton guest relations and Hilton guest correspondence never deigned over a week and a half to even reply with a boilerplate response that an investigation was occurring or even a blank apology. I have zero complaints about this hotel property. Miguel, the shuttle driver was as amazing as everyone says, and everyone at the front desk was absolutely terrific, but even though I did nothing wrong, my stay was ruined by a catastrophic failure of Hilton’s computer system, and it’s subsequent financial runaround.I'm seriously reconsidering my future loyalty to Hilton. If you stay at a Hilton property , keep a very close eye on your credit card statements. General Manager, Marketing at Hampton Inn & Suites Tampa/Ybor City/Downtown, responded to this review Dear kennthv95,Thank you for your loyalty to Hilton Hotels and for sharing your feedback about your recent stay. We greatly appreciate your kind words about our staff, despite the issues you experienced. As you mentioned, on the night of your arrival, the global Hilton reservation system was not operational, leading to several challenges beyond our control. We always strive to create exceptional experiences, so it is disheartening to hear that we fell short in your case. Your loyalty means a great deal to us, and we sincerely apologize for the problems you encountered. We look forward to the opportunity to welcome you back soon and provide you with the outstanding stay you deserve.Sincerely,Crystal Arthur-SantosGeneral Manager

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• User:chris k

  Trip type: Couples

  Property manager money hungry scammer

  08 Sept 2026

  Everything was fine with the price other than the AC and the property manager. Refused to even talk to me for 5 days of me calling and booking emailing them. Property manager refused to get refund for a night I wasn’t even on the property for but wants to charge me a full nights stay. I tried to talk with her I’ve talked to just about every other staff member but her. There’s 101 reasons on why she can’t come to the phone. Make sure you do your rooms right. Bc you will have to fight to get your money back even if it’s a wrongful charge. Breakfast was nice tho General Manager, Marketing at Hampton Inn & Suites Tampa/Ybor City/Downtown, responded to this review Dear U8849FOchrisk,I'm so sorry to hear about the confusion regarding the booking of an additional night. I can understand how frustrating that must have been for you. As a standard practice, we allow cancellations without any penalty up to 48 hours prior to arrival. It's unfortunate that there wasn’t clearer communication about this, especially regarding changes or no-shows, which can result in a cancellation fee. I truly regret any inconvenience this may have caused you. Please know that we take your feedback seriously, as it helps us improve our services and better meet the needs of all our travelers. Thank you for your understanding.Sincerely,Crystal Arthur-SantosGeneral Manager

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