Ac Hotel By Marriott Washington Dc Convention Center

Recent Reviews: 314

• User:Louise I

  Trip type: Business

  Great Customer Service & Location

  31 Mar 2026

  The hotel was nice and clean and quiet. Bathroom shower was perfect after a long day at a conference. Also, very close to convention center. Loved being able to walk out door and grab an Uber. La Destiny was great at helping check out bags so we didn’t have to deal with the convention baggage chaos. Thank you! Kevin Keogan, General Manager at Ac Hotel Washington Dc Convention Center, responded to this review Dear louisei854,Thank you so much for taking the time to share such a wonderful review! We are thrilled to hear that you enjoyed your stay with us while attending your conference.It is great to know that you found our hotel to be a clean and quiet retreat, and that the shower provided a relaxing end to your busy days. We love our convenient location near the convention center, so we are glad it made your daily commute and catching an Uber so effortless.Most importantly, thank you for the special shoutout to LaDestiny! We are so pleased that she was able to assist you with your bags and help you avoid the convention baggage chaos. We will be sure to share your kind words with her; she will be absolutely delighted to know she made such a positive impact on your trip.Thank you again for choosing us. We hope to welcome you back the next time your travels bring you to the area!Warm regards,Kevin KeoganGeneral Manager

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• User:Intlgal007

  Trip type: Business

  Worst customer service

  30 Mar 2026

  As a Platinum Elite member with Marriott International, I’ve had the opportunity to stay at many of their properties around the world. Unfortunately, the level of customer service at this hotel has been among the most disappointing I’ve experienced. I am currently in town for a conference and have had to repeatedly request that water be replenished in my room each evening. Despite these requests, the issue has persisted. This evening, upon returning to my room and again finding no water, I approached the front desk for assistance. I was informed by a staff member, Brian, that no bottled water was available and that I would need to use the lobby dispenser and carry cups back to my room.In my experience as a Platinum Elite member, this falls short of the standard level of service typically extended to loyal guests, where even a simple courtesy such as bottled water is usually accommodated.While the hotel’s location near the convention center is convenient, the service experience would prevent me from staying here again. In the future, I would opt for nearby alternatives such as the The Westin, another Marriott property, or the Marriott which is connected to the convention center both of which I have found to offer a more consistent and guest-focused experience. Although the Marriott and The Westin may be slightly more expensive, the level of customer service they provide is well worth the difference. Kevin Keogan, General Manager at Ac Hotel Washington Dc Convention Center, responded to this review Dear Intlgal007,First and foremost, thank you for your incredible loyalty as a Marriott Platinum Elite member. We truly value the trust you’ve placed in the Marriott brand over the years, which makes it incredibly difficult to hear that we let you down so thoroughly during your recent stay.I completely understand your frustration, and your feelings are entirely validated. After a long, demanding day at a conference, the very last thing you should have to worry about is repeatedly asking for a basic comfort like bottled water. I sincerely apologize that this interaction made you feel unvalued.I know we lost your trust on this trip, and I completely understand why the nearby Westin or Marriott might appeal to you for your next visit. However, I would love the opportunity to personally restore your faith in our specific property. If your travels ever bring you back to this area, please reach out to me directly. I would be honored to personally oversee your reservation and ensure you receive the flawless, guest-focused experience you rightfully expect.Safe travels, and thank you again for your honest feedback.Warm regards,Kevin KeoganGeneral Manager

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• User:Joe C

  Trip type: Family

  Great Hotel

  28 Mar 2026

  We have stayed at this AC Marriott many times and it never disappoints. Great location. Helpful staff. We have also had Titi as our breakfast waitress many times. She remembers our family. Is always cheerful and friendly. And always makes sure our stay feels special. She is the best! Kevin Keogan, General Manager at Ac Hotel Washington Dc Convention Center, responded to this review Dear T691PCjoec,Thank you so much for your incredible review and for choosing to stay with us time and time again! It is the highest compliment to hear that our property never disappoints and that you continue to enjoy our great location and helpful team.I am absolutely delighted by your kind words for Titi. She is a true gem in our food and beverage team, and it brings me so much joy to hear that she remembers your family and consistently goes out of her way to make your mornings special with her cheerful energy. I will make sure to share your wonderful feedback with her—it will undoubtedly make her day to know you think she is "the best!"Thank you again for your continued loyalty to our AC Hotel. We can't wait to welcome you and your family back for another fantastic stay!Warm regards,Kevin KeoganGeneral Manager

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• User:Jim S

  Trip type: Business

  Comfortable stay

  28 Mar 2026

  Very comfortable and convenient location. Bryan at the front desk was helpful, efficient and professional. Thank you. Kevin Keogan, General Manager at Ac Hotel Washington Dc Convention Center, responded to this review Dear LeJim,Thank you for taking the time to leave such a wonderful review! We are delighted to hear that you had a comfortable stay and that our location was so convenient for your trip.I am especially happy to pass your kind words along to Bryan. He is a fantastic member of our front desk team, and he will be thrilled to know that his helpful, efficient, and professional service made such a positive impression on you.Thank you again for choosing to stay with us. We look forward to welcoming you back for another seamless visit the next time you are in Washington, DC!Warm regards,Kevin KeoganGeneral Manager

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• User:Wanderer653457

  Trip type: Business

  Amazing service, front desk manager and team!

  26 Mar 2026

  Beyond excellent service. Perfect location for the Walter E Washington. conference center. The property and room were beautiful, clean and they had every amenity needed for my stay for business. As a new mom on my first business trip since baby, Danielle and Andrew went above and beyond making sure I could pump and store all the things I needed. The best service I've encountered in a long time and l am a frequent Marriott flyer! Kevin Keogan, General Manager at Ac Hotel Washington Dc Convention Center, responded to this review Dear Wanderer653457,Thank you so much for taking the time to share such a heartfelt review! As a frequent Marriott traveler, your high praise truly means the world to us.We know that taking your first business trip away from your new baby is a major milestone and can be incredibly stressful. I am absolutely thrilled to hear that Danielle and Andrew were able to provide the care, support, and accommodations you needed to pump and store everything comfortably. I will make sure they are recognized for going above and beyond—they will be so touched to know what a positive impact they made on your stay!Thank you again for choosing our AC Hotel for such an important trip. We would be absolutely honored to welcome you back whenever your travels bring you to Washington, DC!Warm regards,Kevin KeoganGeneral Manager

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