Comfort Inn Herndon-Reston

Recent Reviews: 202

• User:Ruth C

  Trip type: Family

  Poor mgmt

  28 Mar 2026

  Worst stay ever. Night mgr very rude and unprofessional. He charged someone else's room to my account, told my adult nephews they couldn't be in the hall looking out the window at a fight in the parking lot steming the nightclub nextdoor. He was talking to them as if they were children. I booked 2 rooms for my family and one of them had my credit card with her name on it, but that mgr called the police. Police said he was totally wrong and wasted their time. I would never recommend this location especially with the nightclub nextdoor Madhuri Thaware, Owner at Comfort Inn Herndon-Reston, responded to this review Dear Guest,We regret that your experience did not meet expectations. We have noted your concerns regarding staff behavior, billing, and overall environment, and will address them with our management team to ensure improvements. We remain committed to providing a professional and welcoming experience and look forward to serving you better in the future.Sincerely, Hotel Manager

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• User:Maria Beatriz J

  Trip type: Family

  Average

  08 Mar 2026

  Needed some updating. I would have liked to know in advance that housekeeping was done every other day. Complimentary breakfast was ok. Madhuri Thaware, Owner at Comfort Inn Herndon-Reston, responded to this review Dear Maria,Thank you for sharing your feedback. We are pleased to hear that the complimentary breakfast met your needs during your stay. Your comments regarding property updates and housekeeping schedule communication have been noted and will be reviewed with the appropriate teams as we continue improving the guest experience. We look forward to welcoming you again soon.Sincerely, Hotel Manager

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• User:Kandee A

  Trip type: Couples

  Doctors appointment

  13 Nov 2025

  Absolutely convenient location for my doctors appointment. Nice breakfast endless coffee Simple, clean, and comfortable bed. Madhuri Thaware, Owner at Comfort Inn Herndon-Reston, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are glad to know our location was convenient for your doctor's appointment and that you enjoyed the simple, clean accommodations, comfortable bed, and breakfast with endless coffee. We appreciate your comments and remain committed to providing a smooth and comfortable experience for all guests.Sincerely, Hotel Manager

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• User:Extravgant8865

  Trip type: Business

  Belligerent Treatment by Manager

  24 Sept 2025

  I had a horrible experience at this property. When I tried to add an extra day to my stay, the manager became loud and belligerent because his staff failed to run my credit card for incidentals the day before. I had provided both my driver’s license and my card at check-in, so the mistake was entirely on their end. Instead of handling the matter professionally, the manager was rude, dismissive, and refused to work toward a fair resolution.As a Preferred Member with both Booking.com and Comfort Inn, I expected at least basic courtesy and respect. Unfortunately, this property failed on both. I reported the issue to Booking.com and Comfort Inn Customer Relations, and both agreed this needed to be escalated. Booking.com refunded me in full and even covered the cost of another hotel for the inconvenience.Guests should be aware of how poorly this location handles problems and how unprofessionally management treats customers. I cannot recommend staying here. Front Office Manager, Guest Services / Front Office at Comfort Inn Herndon-Reston, responded to this review Dear Guest,As you indicated your second, separate reservation was online. Having double checked, all our incidental policy is clearly stated there for guest. This information was requested in alignment with that posted policy. I am terribly sorry that we cannot agree that customer service allows for staff to be verbally abused, especially when following hotel policies that are publicly posted. As staff, it is expected that basic courtesy and respect be mutually provided.Kind regards!

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• User:Mil Anndred D

  Trip type: Couples

  Home away from home

  14 Sept 2025

  I had the most amazing stay at this hotel. We needed somewhere to go in the middle of the night our flight landed late the not only got us in a room at 3am but they were so kind. Nicholas at the front desk was amazing. And the hot breakfast was delicious too. Thanks again Madhuri Thaware, Owner at Comfort Inn Herndon-Reston, responded to this review Dear Milanndredd,Thank you for your wonderful review. We are so glad we could provide you with a comfortable place in the middle of the night and that Nicholas made such a positive impression with his kindness. It’s great to hear you enjoyed the hot breakfast as well. We look forward to welcoming you back again.Sincerely, Hotel Manager

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