Crowne Plaza Crystal City-Washington, D.C.

Recent Reviews: 836

• User:david g

  Trip type: Family

  24 hr city visit

  20 Jun 2026

  We arrived at airport pick up very easy shuttle to hotel. At reception we met Mumtaz. Abdullah. He was very polite and helpful exposing all what hotel has making it very simple to then navigate our way around , so much easier when this happens so thank you. We also met Abdullah who also supported us and answering questions that were asked. Both very polite and confident people. Soci Assist, Other at Crowne Plaza Crystal City-Washington, D.C. by IHG, responded to this review Hi Traveller,It's great to hear that Mumtaz and Abdullah made your stay seamless and welcoming. We’re glad they were able to assist you with navigating the hotel and answering your questions. Your kind words about their politeness and confidence are greatly appreciated. Thank you for sharing your experience with us.- The Staff at Crowne Plaza Hotels & Resorts Crystal City-Washington, D.C.

  Read more

• User:Chris S

  Trip type: Business

  Efficient!

  13 Jun 2026

  Great check in process with Mumtaz Soci Assist, Other at Crowne Plaza Crystal City-Washington, D.C. by IHG, responded to this review Hi Chris s,We’re thrilled to hear you enjoyed the check-in experience with Mumtaz. Our team takes pride in delivering exceptional service, and your feedback is truly appreciated.- The Staff at Crowne Plaza Hotels & Resorts Crystal City-Washington, D.C.

• User:Ashlea S

  Trip type: Business

  Not worth the stay.

  14 May 2026

  Food at the restaurant is typical Sysco Food slop. Nothing too special except the drinks are good. No laundry service but they state: “we have a shuttle that will take you to our sister hotel to do your laundry” the shuttle will take you to the airport first (despite the other hotel being less than a mile down the road) where you get on another shuttle for the sister hotel (Holiday Inn) and then ride that do the hotel to do your laundry. Then when you’re done you have to call the shuttle to come pick you up. The washing machines won’t take credit cards so you have to walk next door to the McDonald’s to get change. For some reason, the Holiday Inn doesn’t carry change for its own guests to do their laundry. Guest services didn’t seem to be in communication with the drivers to understand this laundry rigmarole. Water is 3.50 a bottle, bring your own. Close to shopping and food. Exercising room is mediocre at best. Soci Assist, Other at Crowne Plaza Crystal City-Washington, D.C. by IHG, responded to this review Hi Ashlea,We appreciate your detailed feedback and are sorry to hear about your experience with our laundry service and restaurant offerings. We understand how important convenience is during your stay and will review your comments with our team to improve our guest services. It's great to know you enjoyed the drinks and found our location convenient for shopping and food. Thank you for sharing your thoughts with us.- The Staff at Crowne Plaza Hotels & Resorts Crystal City-Washington, D.C.

  Read more

• User:Brian H

  Trip type: Solo travel

  1 Star – A Masterclass in “What Not to Do”

  05 Apr 2026

  If you’ve ever wondered what it would be like to stay inside a nightclub… but without the fun, welcome to this hotel.Upon arrival, I was assigned a room across from what appeared to be an unofficial “hospitality suite” (Room 716). And by hospitality, I mean late-night DJ set. The music was so loud I half expected a cover charge at my door.The second floor doubled as a public lounge/bar scene, complete with random people drinking their own alcohol like it was a tailgate party. Security? Never heard of it.Let’s talk elevators. The buttons on the right side don’t work—but there’s no sign telling you that. So you’ll stand there questioning your life choices until you realize the elevator isn’t broken… just selectively cooperative.My first room was next to the elevator, which means I got to enjoy a complimentary “ding” symphony all night. Add in the massive gap under the door, and I could basically hear full hallway conversations like I was part of them.No problem, I thought—I’ll just turn up the TV. Except the TV barely worked, and the remote volume button had clearly retired early.I asked to be moved and specifically requested NOT to be near an elevator. Naturally, I was moved… next to another elevator. And an ice machine this time, just to keep things interesting.Third room attempt? The key didn’t seem to work—turns out the issue wasn’t the key, but that the door lights didn’t work. At this point, I was impressed. It takes effort to miss on this many levels.Oh—and the hallways? Constantly decorated with trash. A nice touch if you’re into that “urban landfill chic” aesthetic.The best part? You can tell by the employees’ reactions that all of this is completely normal to them.Final verdict: If chaos, noise, and confusion are your thing, this place delivers.If not… do yourself a favor and stay literally anywhere else.?If you want it shorter or more aggressive (like a quick Google or Yelp version), I can condense it.

  Read more

• User:Elrod_10

  Trip type: Couples

  Nice room, nice staff, nice location.

  18 Mar 2026

  Writing while staying in a King Bed Junior Suite and car parked on property. Bottom line: Highly recommend this hotel. Details: The HVAC heat is quiet and efficient. Bed is a medium-firm with 4 large, fluffy pillows. We found this bed comfortable. Bathroom is updated with steady water pressure and plenty of hot water. Towels are average plush. Room was in excellent condition for a hotel this age. Chris, at the front desk, made us feel welcomed and ensured our room location was as requested. No issue finding a parking space in their garage. Location is close to restaurants/shops.

  Read more