Holiday Inn Alexandria - Carlyle

Recent Reviews: 528

• User:Joel C

  Trip type: Family

  Bed Bugs - Please be Aware!

  29 Dec 2025

  BED BUGS- please be aware!!! Please be aware that there is a bed bug infestation at this hotel.In December 27, I woke up from a nap with bed bug bites and soon after discovered bedbugs in the hotel bed. Attached are images of the bugs and bite marks. Upon speaking with the front desk, we were told that they are aware that the 9th and 10th floor rooms have an infestation with the most recent reported incident being about 1 month ago. Hence indicating that the hotel has been aware of this public health hazard and has been knowingly booking clients into these rooms, including me and my family.Please be cautious if you’re currently staying at this hotel as of this post December 28, had stayed at this hotel during the past month, and if you plan to stay here- please be informed. In addition to this disregard of one’s wellbeing, the hotel front desk manager Najoua Sdiri had handled communications with utmost disrespect and lack of empathy. Furthermore, she noted that her plan was to “confirm” there were bed bugs on Monday, December 29, the next day, with an exterminator, exposing guests for another night.We are extremely disappointed because we have stayed at this holiday inn many times with no incident. Also, we are going to have to throw out our bags and clothes as bed bugs are very contagious. Hoping this post saves potential families from suffering our fate. We have been promised a phone call tomorrow to follow up on pest inspection results- we hope they uphold that promise. Guest Relations Manager, Agency / Consultant at Holiday Inn Alexandria - Carlyle By IHG, responded to this review Dear JoeC5654, Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you encountered during your stay and the distress it caused you and your family. Please know that the safety, health, and comfort of our guests are our top priorities.We take reports of bed bugs very seriously, and we apologize if our communication fell short of your expectations. While we follow strict pest control protocols, we understand how alarming this situation can be, and we regret any inconvenience or anxiety caused. Your feedback has been shared with our management team to ensure that all concerns are addressed promptly and thoroughly.We appreciate your patience while we investigate this matter and take corrective actions. Please rest assured that we are committed to resolving this issue and preventing future occurrences.Again, we sincerely apologize for your experience and the impact it had on your stay. Thank you for bringing this to our attention.

  Read more

• User:Andrei B

  Trip type: Friends getaway

  Affordable, comfortable, and close to Old Town Alexandria.

  20 Dec 2025

  This was a good hotel to stay in that was near Old Town Alexandria. We stayed in a 2 queen-sized bedroom. The prices for a couple nights was affordable and fair. Was not too pleased that we could not get an early check-in due to how busy it was that month, but it was understandable. Also the parking was not free at the hotel. Parking was about $10/day through a paying app. Otherwise, the hotel room was comfortable and cozy. Temperatures in the room could be adjusted as preferred, there were towels in the bathroom, a TV, alarm clock, a safe, and black-out curtains. The breakfast was pretty good. There is coffee in the lobby as well. The front-desk workers were nice for the most part and helped me with what I needed. As for distance to tourist sites, the hotel was near Old Town Alexandria which was walkable or accessible by scooters through a path near the highway. That was convenient. Washington D.C. was a good 20 minute drive away, too. Overall, it was a comfortable and affordable stay here. Guest Relations Manager, Agency / Consultant at Holiday Inn Alexandria - Carlyle By IHG, responded to this review Dear crumblemang, Thank you for taking the time to share such a thoughtful review of your stay with us! We’re delighted to hear that you found your room comfortable and cozy, and that the amenities, from the adjustable room temperature to the blackout curtains and in-room safe ,added to your overall comfort.We appreciate your kind words about our front desk team and are glad they were able to assist you during your stay. We also understand your concerns regarding early check-in and parking. While we try our best to accommodate early arrivals, busy periods can sometimes make this challenging, and we’re grateful for your understanding.It’s wonderful to hear that you enjoyed our convenient location near Old Town Alexandria and that you found it easy to access both local attractions and Washington D.C. We’re glad our breakfast offerings and lobby coffee helped start your mornings on a positive note.Thank you again for your feedback and for choosing to stay with us. We look forward to welcoming you back on a future visit to the area!

  Read more

• User:Hillary H

  Trip type: Family

  Discrimination against the elderly and disabled.

  20 Dec 2025

  My elderly disabled mother was discriminated against at this hotel. My mother arrived on the night of December 18, 2025. She had previously called the Holiday Inn on Eisenhower directly because she requires a roll in shower. When we arrived, my mother again told the front desk clerk that she requires a roll in shower. The clerk sent us to a handicapped room with a tub. We went back to the front desk and for the next hour, the clerk gave us excuse after excuse about why my mother didn’t have a handicap room with a roll in shower. She stated the hotel was full (it wasn’t). She said my mother hadn’t booked that kind of room. (My mother did). She said that the system doesn’t tell what kind of shower it has. (Not true, by the end we learned there are only three rooms in the hotel). Finally, she told us someone had booked that room the next week and they were holding it. It was a nasty, horrible experience. Guest Relations Manager, Agency / Consultant at Holiday Inn Alexandria - Carlyle By IHG, responded to this review Dear 315hillaryh, Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the difficulties your mother faced regarding her accessible room and the frustration this caused during your visit. Providing a welcoming and accommodating environment for all of our guests, especially those with disabilities or special needs, is extremely important to us, and we regret that we fell short in this instance.Please know that your concerns have been shared with our management and front desk teams so we can review our booking processes, accessibility accommodations, and staff training. It is never our intention to cause stress or discomfort for our guests, and we sincerely apologize for the experience you described.We greatly appreciate your feedback, as it allows us to identify areas for improvement and prevent similar situations in the future. We hope you and your mother will consider giving us another opportunity to provide a comfortable, respectful, and accommodating stay.

  Read more

• User:Lindsey W

  Trip type: Family

  Awful

  04 Nov 2025

  At first the front desk was friendly, and then that declined when there was an issure. There is a billing error. I was charged twice for two different amounts. 291.48 and then 441.48. I only stayed two nights. They keep telling me to contact my bank. My bank says the hotel is holding my money. When I contacted the front desk this morning the front desk manager was very rude and told me to keep waiting for a refund. This is unaccepatble as I was charged over 700.00 for a two night stay. The refrigrator did not work, the room smelled terrible, and bed sheets did not get changed. Overall this was a terrible experience and I will never stay here again!. Guest Relations Manager, Agency / Consultant at Holiday Inn Alexandria - Carlyle By IHG, responded to this review Dear lindseywD7693CM, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and the billing issue you encountered during your stay. This is certainly not the impression we want any of our guests to leave with.Please accept our sincerest apologies for the inconvenience caused by the double charge and the delay in resolution. We understand how frustrating this must have been, and we would like to assure you that our management team is addressing your account to ensure that any billing discrepancies are corrected promptly. We are also very sorry for the condition of your room and the service you described. Your comments about the refrigerator, cleanliness, and overall guest experience have been shared with our housekeeping and front desk teams for immediate review and improvement.We truly appreciate your bringing these matters to our attention, as it allows us to better serve our guests moving forward. While we regret that we fell short during your visit, we hope you might consider giving us another opportunity in the future to restore your confidence in our hotel.

  Read more

• User:Jonathan N

  Trip type: Business

  Great Stay

  11 Sept 2025

  The hotel was very clean and well-maintained, with a comfortable atmosphere and a nice breakfast selection in the morning. I especially want to highlight the excellent service from Paiman at the front desk. He provided a warm welcome, was very professional, and made sure everything went smoothly during my stay. Overall, a great experience. Guest Relations Manager, Agency / Consultant at Holiday Inn Alexandria - Carlyle By IHG, responded to this review Hi jonathannW5112NT, Thank you so much for taking the time to share such a thoughtful review of your stay with us! We’re thrilled to hear that you enjoyed the clean and well-maintained atmosphere of our hotel, as well as the breakfast selection to start your day off right. Creating a comfortable and welcoming environment is always our goal, and it’s wonderful to know this came through during your visit.We especially appreciate your kind words about Paiman. He truly takes pride in making our guests feel at home, and your recognition of his professionalism and warm hospitality means a great deal. We’ll be sure to pass along your compliments. Feedback like yours is both motivating and rewarding for our team.It’s great to know your overall experience was such a positive one. Thank you again for choosing us, and we look forward to welcoming you back the next time your travels bring you our way.

  Read more