Holiday Inn Express Washington Dc East - Andrews Afb

Recent Reviews: 211

• User:Otto V

  Trip type: Business

  Great Customer Service

  14 May 2026

  We booked this hotel for one of our tour groups in DC and it was a great stay. The salesperson, Clarisha is one of the best we work with. Thank you!

• User:Carla S

  Trip type: Family

  I Compromised My Standards. This Hotel Made Sure I Regretted It.

  25 Apr 2026

  I Compromised My Standards. This Hotel Made Sure I Regretted It.I am a Marriott Bonvoy Lifetime Silver Elite member. I know what a well-run hotel looks like. I know what clean feels like. I know what basic human respect from staff looks like. This hotel offered none of it.I made the mistake of booking here to save a few dollars. Every single one of those dollars came back to haunt me.Let me be specific, because this hotel deserves specificity:Stained carpets in the hallway and our room. Trash under the bed, not once, but both nights we were there. A sticky bathroom door handle that made me wonder when it was last cleaned. Cold shower water for two consecutive days. A breakfast staff member who interrupted our meal mid-bite to ask if we were finished yet. My husband and I endured every bit of it without a single complaint, because by that point it was clear that this property simply does not operate at a standard worth engaging with.On my way out — luggage in hand, done, leaving — I stopped at the front desk to get a printed receipt. Out of genuine courtesy, I mentioned that the shower water had been cold during our stay. Not to get anything. Not to complain. Simply because I thought it might help the next guest.What I got in return was an insult.The receptionist offered to look into a discount due to the inconvenience. She sent a maintenance worker to check the water — while I was standing there ready to walk out the door. The worker returned and reported the water was hot. My account of two days of cold showers was dismissed on the spot. When I told the receptionist how disrespectful that was, she suggested I should have asked for a different room during my stay.Read that again. I hadn’t complained about anything. Not the stains. Not the trash. Not the sticky handle. Not the cold water, until I offered it freely as a courtesy on my way out. And the response was to question my honesty and blame me for tolerating it.I later found out that receptionist is the hotel manager, De’Aja Nash. It explained everything.The property has a 2.9 rating. I’d seen it before booking and convinced myself it couldn’t be that bad. It was that bad. A low rating at a hotel isn’t a fluke, it’s a pattern, and the staff attitude is always part of that pattern. When management operates this way, the property reflects it top to bottom.Do not book this hotel. Not to save money. Not for convenience. Not for any reason. Some savings aren’t worth it, and this one will cost you more than dollars. IHG Service, Owner at Holiday Inn Express Washington Dc East-andrews Afb By IHG, responded to this review Hi Carla S,Thank you for choosing the Holiday Inn Express Washington Dc East-andrews Afb and for sharing your experience. We truly appreciate your business with IHG® Hotels & Resorts.We are dedicated to providing a positive and seamless hotel experience, and I am sorry to learn that some aspects of your stay did not meet expectations. To help us investigate further and locate your reservation, we kindly ask that you send an email to IHGService@ihg.com with the following details:– The name of the reservation and the confirmation number, if possible.– The dates of your stay.– Case number (If available)– Your IHG One Rewards number (If applicable)– Your contact information, including your name, phone number, email, and mailing address– Any other comments you want to addWe will indeed be working with all relevant teams to resolve your concerns. Looking forward to hearing from you and being of further assistance.Warm regards,Crisel V.Case ManagerIHG Hotels & Resorts Service

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• User:Rayanne T

  Trip type: Family

  Theresa is amazing!

  16 Nov 2025

  We had such a wonderful stay at this Holiday Inn! If you’re lucky enough to visit while Theresa is in the kitchen, you’re in for a treat. She is truly incredible—so warm, so kind, and she went above and beyond to make our trip memorable. I’ve stayed in plenty of hotels, and I’ve never encountered a staff member as exceptional as her. She made our entire experience feel special. Highly recommend!

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• User:Ratboy C

  Trip type: Couples

  Nasty hotel and rude people

  15 Jun 2025

  So to begin this was the nastiest hotel I’ve ever stayed in. I’m not from the area so we traveled from New Jersey to get to this hotel for a concert event. To warn anyone this was room 302! To start with the laundry list of issues room was super small for the price, the door handle to the room was literally loose , the rooms toilet hardly flushed, the shower was cold the entire time we were there, the fridge didn’t become cold till the second day we were there, the tv was unusable due to it have a ton of lines in the screen, all of the outlets in the room are a definite fire hazard as well as being loose, the WiFi in this hotel was absolutely unusable, there were stains on the walls. All that is on top of the staff being beyond rude and claimed my complaints were essentially void because I had just gotten there. When I brought up the issues they did 1 single attempt of looking in the room one one of us in the room was currently naked and getting out of the icebox shower. Then seemingly got upset because I turned them away for obvious reasons. Long story short if you feel like being disrespected, in a disgusting setting this is the hotel for you. IHG Service, Owner at Holiday Inn Express Washington Dc East-andrews Afb By IHG, responded to this review Hi Ratboy C,We appreciate you staying at our Holiday Inn Express Washington DC East - Andrews Air Force Base for this trip and sharing your feedback. Thank you for doing business with IHG®Hotels and Resorts and choosing our hotel for your stay!We are determined to provide our guests with a pleasant time, and I apologize for what happened during your visit. I shared your sentiments with our hotel management and sent you a private message to obtain additional details about your stay.Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response.Sincerely,Grace L.Case ManagerIHG Hotels & Resorts Service

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• User:Nneka E

  Trip type: Business

  Very Positive

  17 Nov 2024

  The initial reception was efficient and very professional.The rooms were very clean and smelt very good, compared to the must smell I get at a lot of hotels.The staff were very attentive and responsive. Service was of very high standard.The breakfast was top notchIt was a very positive experience