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Hyatt House Sterling/Dulles Airport-North

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Hyatt House Sterling/Dulles Airport-North

locationDulles Airport, Washington D.C. - DC

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About Hyatt House Sterling/Dulles Airport-NorthAbout Hyatt House Sterling/Dulles Airport-North

Location

This hotel is located in Sterling. The nearest airport is Washington - Dulles Internatio (IAD).

Facility

The hotel has a lift and features 162 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a transfer service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. A kitchenette with a refrigerator and a tea/coffee station is also provided as standard. Satellite television, a radio, an alarm clock and WiFi (no extra charge) ensure optimal comfort. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex is ideal for exercise and relaxation. Guests can relax and enjoy the sun loungers and parasols provided. The hot tub in the pool area promises pure relaxation. After an eventful day, guests can work out and recharge in the gym. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

The dining area includes a restaurant and a bar. Bed and breakfast can be booked. A continental breakfast guarantees a great start to the day.

Amenities at Hyatt House Sterling/Dulles Airport-North Amenities at Hyatt House Sterling/Dulles Airport-North

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

  • Sport/Entertainment

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      Children's Entertainment

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      Gym

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      Jacuzzi

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sun loungers

LocationLocation

Map preview

Around this property:

Centre

39 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

590

Very Good

230

Average

101

Poor

55

Terrible

44

Recent Reviews: 1020

  • User:Getaway10305257053

    Trip type:

    Clean and Friendly

    rating08 Jun 2026

    Nice hotel with friendly staff. Walkable to Sheetz but nothing else. Call in advance to understand their shuttle service General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review We appreciate you sharing your experience, Getaway10305257053. It is great to know you found our hotel clean and our team welcoming. Thank you for highlighting the convenience of Sheetz nearby and your suggestion regarding our shuttle service—your observation is helpful for future guests. We look forward to seeing you again at Hyatt House Sterling Dulles Airport North!

  • User:Dream293359

    Trip type: Family

    Friendly staff

    rating19 May 2026

    We had a great experience at the hotel. Sunny and Danielle were particularly helpful and kind. The rooms were comfortable and the breakfast was great. Would stay here again. General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review Hearing that you had such a positive visit truly brightened our day, Dream293359! It means a lot to our whole team that Sunny and Danielle made such a memorable impression, and we are thrilled your room felt so comfortable during your stay. We are also delighted to know that breakfast started your mornings off right at Hyatt House Sterling Dulles Airport North. We look forward to welcoming you back the next time your travels bring you to the area!

  • User:yay4travels

    Trip type: Family

    Hope you have plumbing skills!

    rating14 May 2026

    Shortly after checking in our toilet clogged. We were told to come to reception to get a plunger and fix it ourselves. Upon discussion at check out we were compensated the $11 parking fee for our troubles, which seems a bit like an insult. Furthermore it was never even communicated there was a parking fee. We received a welcome confirmation email and it contained a lot of misinformation such as the airport shuttle was a Lyft which you needed to schedule and never mentioned the parking fee yet it had a whole paragraph on mask mandates. I recommend booking a room on the first floor as one elevator was broken and the other sounded like it would break any moment.Finally the breakfast was edible but not great. I will commend the shuttle driver as he did go the extra mile to accommodate us, albeit the van had a huge sign stating tips accepted. With so many hotels to choose from in this area I’d recommend looking at others. General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review Thank you for sharing such detailed feedback, yay4travels. We are truly sorry for the experience you described, particularly with the plumbing in your room and the handling of that situation. The parking fee and communication issues you encountered, as well as your concerns about the building maintenance and breakfast, are all points we take seriously. Your comments will be shared with our Housekeeping, Engineering, and Guest Relations teams to help us address these matters internally. While your recognition of the shuttle driver's extra effort is appreciated, we understand your frustrations and regret that your visit did not reflect the standards we aim to provide. We appreciate you bringing all of this to our attention.

  • User:Dan P

    Trip type: Couples

    Won’t be booking Hyatt ever again

    rating10 May 2026

    Booked and paid for a king suite and when we checked in there was no sofa. Just a large conference table and two desk chairs and another accent chair in the corner. Pool was not open for the season yet despite being May in Virginia and 70 degrees and sunny. Restaurant and bar were never open while weWere there and they also charge 11.00 per day for guests to park. General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review Thank you for letting us know about your experience, Dan. We are truly sorry that your visit did not match what you expected, especially in regards to your room setup and some of the amenities you counted on. It is concerning that your king suite did not have the usual furnishings, and we want you to know our Guest Relations and engineering teams will look into what happened as well as your feedback about the pool and restaurant. We also understand how frustrating parking charges can feel. We appreciate you taking the time to share these details, as it gives us clear direction on where we need to improve.

  • User:vanessamR8371VF

    Trip type: Solo travel

    Very disappointing experience with this Hyatt property.

    rating16 Mar 2026

    I booked a reservation for March 6 but had to cancel within about an hour due to a major international travel disruption while I was overseas. A Hyatt representative even sent a waiver to the hotel’s front desk confirming the charge should be waived.Despite cancelling almost immediately and never checking in or using the room, I was still charged. When I contacted the hotel, the manager was dismissive and refused to issue a refund, stating the hotel was fully booked that evening.The issue is not about the hotel being full — the reservation had already been cancelled quickly and a waiver had been issued. I also never stayed at the property.I have now escalated the matter to Hyatt corporate and hope they will review the documentation and resolve the situation fairly. I expected better customer service from a brand like Hyatt. General Manager, Guest Services / Front Office at Hyatt House Sterling/Dulles Airport-North, responded to this review Thank you for taking the time to share your experience, Vanessa. We are truly sorry for the frustration and disappointment surrounding the cancellation and refund process, as well as the way your concerns were handled by our team members. The situation you described has been shared with our Guest Relations team to ensure it receives the careful review it deserves.We appreciate you bringing this to our attention and regret that your interaction with us has been so unsatisfactory.

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