The Wilshire Grand Hotel

Name: The Wilshire Grand Hotel
Address: 350 Pleasant Valley Way, West Orange - NJ, united-states
Telephone: +44-204-505-9777
Rating: 4.2

North West Orange, West Orange - NJ, United States

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About The Wilshire Grand Hotel

location

This hotel is located in West Orange. The nearest airport is New York - Newark Internationa (EWR).

facility

The hotel has a lift and features 89 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. Further amenities include an ironing set and a tumble dryer. A telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, a plug adapter, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, crazy golf, a gym, a spa, a sauna and hiking. An entertainment programme and a nightclub are also options for entertainment.

meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. Bed and breakfast is offered as a catering option. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Amenities at The Wilshire Grand Hotel

Facilities
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  Air conditioning
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  Lobby
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Pets
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  Elevator/ Lift
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
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  EV Charging Station
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Outdoor Furniture
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  Reception
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  Sun Deck
General Services
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  Concierge
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Cycling
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  Outdoor sports
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fridge
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  TV
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  Closet
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  Fireplace
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  Room service
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  Toiletries
Shopping
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  Souvenir shop
Sport/Entertainment
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  Golf
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  Events
Transfers
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  Airport Transfers

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

435

Very Good

165

Average

Poor

Terrible

Recent Reviews: 759

User:Marge G
Trip type: Family
Nice surprise that allows pets
07 Sept 2026
Stayed here while visiting family in the area. We had our dog with us & they do allow pets. Our room was fairly large and comfortable. Decor is a bit outdated but everything was very clean. Great location & good price.
User:jessicabY3814RA
Trip type: Family
Fleas and curdled milk
24 Aug 2026
Check-in was very slow, with the one rep listening to another guest tell stories at length while a line formed behind her. My room key had to be remagnetized 3 times before I could access my room. There was a flea jumping around in my bed. The milk at the breakfast buffet was curdled and there was no one to ask for fresh milk — we ended up eating at the Chit Chat Diner up the road (which was great, highly recommend.) Value was good and rooms are a decent size but would not return or recommend.
User:Carol J
Trip type: Solo travel
Enjoyed my stay
04 Aug 2026
I had a very good experience at this hotel. I had the King room with a jacuzzi. I really enjoyed my stay and the staff was very accommodating.
User:Phil M
Trip type: Couples
Complete Lack of Compassionate Customer Service
26 Jul 2026
Be careful in dealing with this hotel. When I booked, the information provided was "free cancellation until July 26". What this actually meant apparently was that the cancellation was free until midnight on July 25. Because of this, I lost 61% of my booking fee. When I requested a free cancellation, they denied it, despite my explanation of the unclear language and the fact that it was still over a month away from the actual reservation date. Compassion is, in my opinion, a big part of customer service. This business establishment has none.
User:Julie P
Trip type: Family
Comfortable
24 Jul 2026
Large luxurious. But the fridge doesn’t fit my pizza leftovers