I recently stayed at Hyatt House White Plains and came away genuinely impressed. From the moment I arrived, the staff set the tone — warm, welcoming, and consistently friendly throughout my visit.The location is tucked away from the noise and bustle, and it is a great option to visit throughout he Westchester area. The rooms are spacious and well-appointed, with an apartment-style layout that makes an extended stay feel like home rather than a hotel. The full kitchen, separate living area, and thoughtful storage made it easy to settle in. Everything was spotlessly clean — the facilities clearly receive care and attention.The property itself is full of amenities: a well-equipped gym, comfortable common areas, and all the little conveniences that add up to a stress-free stay.Breakfast is included and offers a solid spread, though I'd love to see the hotel make a move toward more sustainable options — reusable or compostable cups would be a simple but meaningful upgrade. A bit more variety in the breakfast rotation would also go a long way for longer stays.Overall, Hyatt House White Plains delivers exactly what it promises: a quiet, clean, spacious, and comfortable stay with the feel of a well-run apartment. Highly recommended for both leisure and business travelers.
User:K L
Trip type: Couples
No Staff for Hours
04 Apr 2026
There was no one available to check me in for over an hour upon arrival. No one present was able to provide a reasonable explanation for why the reception area was unattended. After waiting, it took an additional hour for a staff member to finally assist us.While the security guard, Rory, and the gentleman at the bar did their best to help, they were unable to check guests in or offer assistance beyond basic support and calming frustrated guests.This was a very disappointing experience and not something I have ever encountered at a hotel. Due to the significant inconvenience, I will be requesting a refund. I will not recommend this location.
General Manager, Guest Services / Front Office at Hyatt House White Plains, responded to this review
Dear Guest,We are sorry to hear about the issues you faced during check-in at our hotel. Waiting for assistance is understandably frustrating, and we regret the inconvenience it caused. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. On a brighter note, we appreciate Rory and the bar staff for their help in a difficult situation. Your feedback is valued, and we are reviewing this immediately to prevent similar occurrences. Thank you for bringing this to our attention. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Noel SmithGeneral Manager
User:Lynne17324
Trip type:
Not a good experience at all.
30 Mar 2026
Waited 30 minutes for desk clerk to arrive to check us in. Billed on cancelled reservation, so paid twice for same 4-day stay. No room freshening even though 4 day stay and written request for same. Powdered scrambled eggs every morning.
General Manager, Guest Services / Front Office at Hyatt House White Plains, responded to this review
Dear Guest,We sincerely apologize for the delay during your arrival and the billing concern related to your reservation, as this is not the standard we strive to provide. We are equally sorry that the breakfast did not meet your expectations, and that your room was not serviced as expected. We understand how this affected your overall comfort, and we appreciate you bringing this to our attention. Your feedback is invaluable to us, and we are dedicated to making the necessary improvements for future guests. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Noel SmithGeneral Manager
User:Maps07275869663
Trip type: Business
Lovely hotel needs more staff
24 Mar 2026
Lovely hotel with a great breakfast. I found the hotel to be understaffed at the front desk and in housekeeping. Our room was not serviced while we were out for 9.5 hours.
General Manager, Guest Services / Front Office at Hyatt House White Plains, responded to this review
Dear Guest,Thank you for your kind words about our hotel and breakfast offerings, and we are pleased to know these aspects added to your visit. However, we sincerely apologize for the service issues you experienced during your stay and understand how disappointing this must have been. We also appreciate your feedback regarding team availability and how this may have impacted your overall comfort. Please know that your comments are being reviewed with our team to improve the service. We truly value your insights and hope to welcome you back for a more seamless stay that you deserve.Noel SmithGeneral Manager
User:FarAway35784926786
Trip type:
Great experience.
18 Mar 2026
We had a great experience at this hotel. It was clean and nicely updated. The full breakfast was a bonus! It was centrally located to where we needed to go and we would stay again.
General Manager, Guest Services / Front Office at Hyatt House White Plains, responded to this review
Dear Guest,Thank you for choosing Hyatt House White Plains and taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciated the cleanliness and modern updates. Additionally, it’s great to know that our location suited your needs and that you found our breakfast a pleasant surprise. We appreciate your kind words; it’s our goal to ensure every guest feels at home, and we can’t wait to welcome you back for another wonderful experience.Noel Smith General Manager
White Plains, White Plains -NY
About Hyatt House White Plains
User Rating & Reviews
12 Apr 2026
04 Apr 2026
24 Mar 2026
18 Mar 2026
0204 505 9777