Catba Sunrise Resort

Recent Reviews: 212

• User:Colin F

  Trip type: Couples

  A good choice.

  17 May 2025

  We stayed at Perle d'orient for longer than most people , 9 nights . We couldn't fault it, the Staff were polite with nothing too much trouble, the location ( even when you take into account the nearby building work as it dosen't encroach ) is only 15 minute walk into Cat ba town or a taxi from the bottom of the road that leads to the Beach, which is kept clean .It was chosen because it looked well appointed and interestingly set out , this didn't disappoint , the rooms the reception and dinning rooms having that old colonial feel , even though the hotel is only less than 10 years old...it shows the attention to detail. A good choice . MGallery Cat Ba, Other at Hotel Perle D'Orient Cat Ba, responded to this review Dear Mr. Colin Foster,We very much appreciate your comments regarding your stay at the Perle d'Orient Hotel Cat Ba - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Quynh Tran( Ms)Front Office Manager

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• User:Bonny S

  Trip type: Couples

  Horrible, underwhelmed

  30 Apr 2025

  This hotel is not like other M Gallery hotels. The waiting staff is not trained at an Accor and Mgallery standard, most cant comprehend English. Once you use the Hotel Chain name you have to maintain the standard. As a member Accor currently staying at the hotel i am underwhelmed. There are no non alcoholic beers or cocktails, The outside chairs are dirty at breakfast, the breakfast lacks basics such as nuts and bircher muesli. No assorted cheese or cold meats at breakfast. The guests are loud at night and i had to call at night to ask someone to help…if they are maintaining international costs they needed to maintain international standards as well. Sapa and Yen Tu are better. MGallery Cat Ba, Other at Hotel Perle D'Orient Cat Ba, responded to this review Dear Bonny SThank you for taking the time to tell us about your experience at the Perle d'Orient Hotel Cat Ba - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mgallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please do not hesitate to email me direct by quynh.tranthinhu@accor.com for any further feedback that we can improve better our service.Once again, thank you for sharing your opinion with us; we look forward to welcoming you back again soon. Sincerely, Quynh Tran (Ms.)Front Office Manager

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• User:Departure32291743582

  Trip type: Couples

  Horrible attitude of everyone in this hotel!

  07 Apr 2025

  We had such a horrible experience! Extremely rude and untrained staff! Least bothered and 0 for service.I had written an email asking them what best they can do for us since we were staying at their property for our 10th anniversary and when we reached the room nothing was done so I called the reception and asked them and they said too bad you should have written it in your booking email, I told them I had very much done that and they had missed it, later on a DND sign their staff is coming and knocking the door till we open it completely disturbing us and when I open the door they don’t even greet they just shove a plate of some dessert in my hand and walk off, after 20mins another staff comes and leaves a cake like they are doing us some favour! Then they ask us if they should decorate our room!!! Like why would you ask us that if u want to do it as a gesture from your side! Such terrible attitude! I had booked an appointment for a 60min body scrub which they finished in 35mins all rushed up not like they had some 10 ppl waiting I was literally the only one and still they rushed it up At checkout when we gave them feedback their manager did not even have the decent to meet us and listen to us and he/she just says oh offer them a free drop to the port! Like as if he is doing another big favour for us! We obviously declined because we did not want anything further with them.It’s definitely the best property on this tiny growing island and we expected the service to be excellent but sadly all we got was attitude and dissatisfaction! MGallery Cat Ba, Other at Hotel Perle D'Orient Cat Ba, responded to this review Dear Mr. Saran,Thank you for taking the time to share your feedback regarding your stay with us. We understand that you were not entirely satisfied with your experience, and we sincerely apologize for any inconvenience this may have caused. At Hôtel Perle d'Orient Cat Ba - MGallery, we strive to ensure our guests’ stay is as comfortable and enjoyable as possible. Our team is dedicated to delivering top-quality service and creating a pleasant and memorable environment. While we regret that, we did not meet your expectations during this visit.We always appreciate customer feedback as it helps us to improve our services and make necessary changes. We value your valuable feedback regarding what you mentioned in detail on your review regarding 10th anniversary and spa service not met your expectation. On behalf of Management team, I'm deeply apologize for the missed anniversary decorate to welcome you on your special day, we have tried to recovery our service by prepared a cake as our sincere apology and to wish you a happy 10th anniversary, however, our restaurant service staff nocked the door and disturbing you on your privacy time. This is unprofessional service that has made. We hope to get your empathy and we will improve to avoid same problem in further. Regarding on spa service, I have checked with spa therapy and was informed that you booked 45 Minutes for Green tea body scrub treatment and they has completed it on time as you came earlier 10 minutes before your booking time. As you checked out early, that's why we have no chance to see you on your departure. We has arranged the transportation to drop you to the port as our sincere gesture to apology for our mistaken service to make our guest feel comfortable and forgive us.Once again, We are truly apologize for the inconvenience and hope to get your empathy and we would take necessary steps to address this issue to improve our service in future. Please do not hesitate to contact me directly on email: quynh.tranthinhu@accor.com if you have any feedback or more request. I am here to assist and take care of you at anytime.I am looking forwards to to hearing from you soon.Thanks with best regards,Quynh Tran (Ms)Front Office Manager

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• User:Vacablh

  Trip type: Friends getaway

  Serenity

  11 Mar 2025

  Beautiful accommodations. The people were fabulous. Because of the time we were there, it was very quiet. Not very many people. We practically had the place to ourselves. Would recommend coming in nicer weather. It was a bit chilly. The beach was amazing. MGallery Cat Ba, Other at Hotel Perle D'Orient Cat Ba, responded to this review Dear Vacablh,Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery.We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us.We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld.Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon!Warm regards,Quynh Tran (Ms.)Front Office Manager

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• User:Re1244

  Trip type: Family

  Beyond gorgeous with fantastic service

  23 Feb 2025

  This is one of the most beautiful hotels I’ve ever seen, each area is so well designed and decorated, I loved just exploring the grounds. The private beach was perfectly clean, same with the pools and our room. The chef also does a wonderful job, we ordered fresh seafood (which requires an advance order - so you know it’s fresh caught just for you!), and he proudly delivered it to our table and showed us how to properly wrap it in rice paper with all the other fixings. You can tell they take their work seriously and want you to enjoy your experience. I also can’t say enough about the views and the island is not at all crowded or touristy like other places. MGallery Cat Ba, Other at Hotel Perle D'Orient Cat Ba, responded to this review Dear Re1244,Thank you for your wonderful review of our Hôtel Perle d'Orient Cat Ba - MGallery.We are truly thankful and delighted that you enjoyed your stay in our beautiful property nested in the lap of nature. We strive to provide the best hospitality experience for all our guests and it is great to hear that your stay was superb with us.We strive to create an atmosphere in which each guest feels welcomed and respected. Our goal is to provide a unique experience at each MGallery location, while ensuring that it is safe for all visitors in Cat Ba. We are grateful for your feedback on this front and we will continue working hard to make sure it’s upheld.Once again, thank you for taking the time out of your day to share this generous review with us. It was a pleasure having you as a guest at Hôtel Perle d’Orient Cat Ba - MGallery and we hope you come back soon!Warm regards,Quynh Tran (Ms.)Front Office Manager

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