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Golden Moon Hotel

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Golden Moon Hotel

locationHanoi, Hanoi and North

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About Golden Moon HotelAbout Golden Moon Hotel

Location

This hotel is located in Hanoi.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the car park for a fee. Further services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym and hiking.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Golden Moon Hotel Amenities at Golden Moon Hotel

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

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      Bicycle Hire

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      Café

    • -

      Car Park

    • -

      Currency Exchange

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      Disability-friendly

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      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

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      Lifts

    • -

      Medical Assistance

    • -

      Pets

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

    • -

      Continental Breakfast

  • Sport/Entertainment

    • -

      Cycling/Mountain Biking

    • -

      Gym

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

664

Very Good

87

Average

12

Poor

3

Terrible

1

Recent Reviews: 767

  • User:taqqie

    Trip type: Solo travel

    Great boutique hotel with a nice personal touch

    rating24 Mar 2025

    Great boutique hotel with a nice personal touch just outside the busiest part of Hanoi. Nice, spacious and luxurious room with an excellent bathroom. Very friendly and helpful staff and a great rooftop breakfast area. Definitely recommended!

  • User:Travellercubes

    Trip type: Friends getaway

    Poor hospitality, cheap breakfast tactics

    rating10 Nov 2024

    Had the strangest awkward experience - On the day of check out, the reception staff offered to pack breakfast, as we were leaving early to the airport. In the morning, when we saw the packed breakfast, there was very little in it. The breakfast area is right next to the reception. So, we went there and picked up some fruits. the chef inside bad mouthed in vietnamese and the junior immature reception person came and stopped me from taking fruits for breakfast, saying they had packed something for us to go and that's it. I had payed for the damn place and the breakfast !!! And was literally stopped from availing the service for which I had paid for. Quite a Shameful way to treat paying customers that chose to stay at the hotel. This is a below average break fast, in which fresh fruits were the only savior to begin with. This is a boutique hotel with 10 rooms and looks like they are trying to save money through different means, including employing uncouth staff, that probably come cheap. Another day, had another strange experience at breakfast. Breakfast closing time is 9:30 but they stopped refilling things around 9 am itself and were told that closing time is nearing !!

  • User:Thai-KimNB

    Trip type: Solo travel

    "Two thumbs up for this hotel!"

    rating11 Aug 2024

    This hotel deserves all the best comments there is.. from the location, the room, the breakfast, and most specially the staff. Special mention to Mina and Minh (James) who were really on their toes in accomodating all the guests. Having been in Hanoi a number of times and staying at different hotels in the old quarter and Hoan Kiem area, I would say this is the best hotel so far.❤️

  • User:Alpha K

    Trip type: Couples

    This is the finest hotel I've ever experienced in all my travels throughout Vietnam.

    rating25 Oct 2023

    We spent four nights at the Hanoi Golden Moon Hotel and found it to be the absolute best during our entire stay in Vietnam. The location is superb, close to numerous attractions and many restaurants. The room was impeccably clean and wonderfully cozy. The staff were exceptionally friendly, with a big big shout-out to Jessica, who expertly organized our travel arrangements and catered to our every need. It's unbelievable; she even provided the ticket without requesting payment upfront, considering I was heading straight from the airport to Sapa. Her kindness, professionalism, and attentiveness were greatly appreciated. Their service was unparalleled in our two-week stay in Vietnam. They also provided the simple but delicious breakfast. If I could, I'd give their service more than 5 stars. A heartfelt thanks to Jessica and her team for making our two weeks in Vietnam truly memorable. If I ever return to Hanoi, I would definitely choose this hotel without any regrets.

  • User:Robert R

    Trip type: Solo travel

    My holiday in Hanoi

    rating10 Sept 2023

    Hotel was in Great location..Staff very friendly and helpful..Very near Lake..Room was very good..Very clean and tidy..Airconditioning worked well..Bed very comfortable.Very close to many restaurants..Also very near to 86 bus stop to airport..All staff kind and helpful

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