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Grand Plaza Hanoi

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Grand Plaza Hanoi

locationHanoi, Hanoi and North

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About Grand Plaza HanoiAbout Grand Plaza Hanoi

Location

The hotel is located in Tran Duy Hung Street, adjacent to the National Convention Center. It is only some 30 minutes from Hoan Kiem Lake.

Facility

70 junior suites, 97 suites, 317 single rooms and 204 double rooms are available to guests. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A kitchenette with a refrigerator and a tea/coffee station is also provided as standard. Further amenities include an ironing set, a trouser press and a tumble dryer. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. The sun loungers are perfect for soaking up some sun. For guests who wish to keep active, crazy golf and golf are available. Sport and leisure facilities at the hotel include a gym and callisthenics. The wellness area features various facilities, such as a spa, a sauna, a steam bath and massage treatments. The hotel offers plenty of activities and entertainment options, including an entertainment programme, a kids' club, live music, a dance club, a casino and a nightclub.

Meals

Dining facilities include a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A generous breakfast buffet gives guests many delicious reasons to get out of bed in the morning. At lunch and dinner, there are plenty of tempting options at the buffet or à la carte. Dinner is also served as a set menu. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Grand Plaza Hanoi Amenities at Grand Plaza Hanoi

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

    • -

      Car Park

    • -

      Casino

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

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      Garage

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      Hairdresser

    • -

      Hotel Safe

    • -

      Kids Club

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Nightclub

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

    • -

      Shops

    • -

      Small supermarket

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Evening Buffet

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      Lunch Buffet

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      Set menu dinner

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sauna

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      Steam bath

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

63

Very Good

71

Average

38

Poor

8

Terrible

15

Recent Reviews: 195

  • User:Dreamer S

    Trip type: Business

    Good

    rating04 Jun 2026

    Great hotel, will come back again

  • User:Shi L

    Trip type: Business

    A wonderful trip!!!

    rating11 Apr 2026

    The hotel service was excellent. From the front desk to the housekeeping staff, everyone was warm and passionate, providing great emotional value. The stay was extremely pleasant. The hotel facilities are also brand new, with a wide variety of fresh and delicious food. It was pure enjoyment staying here. Truly a wonderful experience that left a deep impression. If I come back to Vietnam again, this hotel will definitely be my first choice!

  • User:eleanorl232

    Trip type: Family

    Memorable stay at the Grand Plaza Hanoi Hotel

    rating22 Jan 2025

    The hotel really had a grand lobby. Although we arrived late at night, the lone staff in the reception area was accommodating. It took awhile to check-in though since we were a group of 6 persons.The room was comfortable with the basic amenities. We also enjoyed our breakfast as the food spread was good. I loved the fruits!Since I was there for a meeting, the location was accessible to the Convention Center. We also had an easy time getting grab cars for tours around the city.

  • User:avinesh09

    Trip type: Family

    Worst ever service experienced .

    rating01 Dec 2024

    Worst ever service I had experienced. I stayed at GRAND PLAZA HANOI and unfortunately had a very disappointing experience at their breakfast service. the staff’s behavior and service were a huge letdown. All the staff members appeared disengaged, with some even being outright rude. They seemed uninterested in helping or answering questions , and at one point, we had to wait for more than 15 minutes to ask for a coffee refill. I came with my family we were 22 people.Lack of Professionalism: The overall atmosphere felt unwelcoming, with staff members chatting among themselves and neglecting their duties. It made the entire breakfast experience unpleasant. Ver very upset.

  • User:Avinesh G

    Trip type: Family

    Worst ever service

    rating01 Dec 2024

    Worst staff and service never experienced before . Very very bad staff behaviour . They don’t know what’s the hospitality means. All the staff behave like they are dumb . What ever we asked they knowingly don’t listen in restaurant when we taking breakfast.

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