Hilton Garden Inn Hanoi

Recent Reviews: 833

• User:Norberto Hector G

  Trip type: Business

  Excellent space away from home

  04 Jun 2026

  Great team at Hilton Garden Inn. Million thanks for a comfortable stay. Thu Vu, Guest Services / Front Office at Hilton Garden Inn Hanoi, responded to this review Dear Valued Guest,Warm greetings from Hilton Garden Inn Hanoi!Thank you so much for your incredibly heartwarming review. Your "million thanks" truly brought a huge smile to our entire team today!We are absolutely delighted to hear that you enjoyed a comfortable stay with us. Knowing that our team's service made such a positive impression on you is the greatest reward we could ask for. It is always our top priority to make every guest feel right at home, and I will be thrilled to share your wonderful praise with everyone here.Thank you again for choosing Hilton Garden Inn Hanoi. We look forward to welcoming you "home" for another wonderful and comfortable experience in the near future!Wishing you safe travels, health, and a fantastic week ahead.Warmly,Sky Nguyen (Mr.)Guest Service Supervisor

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• User:Aero J

  Trip type: Solo travel

  Excellent

  08 May 2026

  OMJ I can not say enough good things about the service here! Excellent like totally above & beyond! I stayed here twice on the trip 1 1st night B4 next FLT & coming back 2 nights (I usally do not prebook incase I chg my schedule on vcay) the Hilton in Da Nang suggested I stay at the New Tru Hilton In Hanoi so I did)If u like a monster Simi truck w a huge smashing bolder thing on it (so loud)Pic attached) starting at 00:30 then this the place for you) Being after midnight u can not book online The front desk as super nice &accommodating he call the Hilton Garden inn Hanoi they only had 1 twin room available i took it They held it for me till I got there When I arrived the front desk was so nice The next morning breakfast was excellent they insisted I move rooms to an UG (only Gold lost my diamond status bcuz I go back & forth now w another brand. for u all that are gold they will do there best to give you our gold peaks)! Front desk staff very knowledgeable in recommendations to all my questions! Just down right nice friendly humans! Location yes more residential but walkable to all things Hanoi city center and quiet Unless ur not a walker then 3-5$ grab front desk will order one for u! Rooms are dated but clean super clean!Excellent Excellent staff! Thu Vu, Guest Services / Front Office at Hilton Garden Inn Hanoi, responded to this review Dear Valued Guest,Greetings from Hanoi!OMJ! I just read your review, and I honestly wish I could give you a high-five through the screen! Thank you so much for such an incredible, high-energy shout-out. You have no idea how much this means to me and the entire team here.I felt so bad reading about your experience with that "monster semi-truck" and the noise at 00:30 at the other place! That sounds like a total nightmare, especially when you’re just trying to enjoy your vacation. I’m just so glad our colleagues at the other Hilton reached out and that we had at least that twin room left to "rescue" you. Holding that room for you was the least we could do!Also, don't worry at all about the Gold status – once a Diamond in our hearts, always a Diamond! I’m thrilled we could get you into that upgrade for the next two nights. We always try our absolute best to make sure our Gold members feel the love.I’ll be sure to pass on your "excellent" comments to the Front Desk and the Breakfast team. They really are just "nice friendly humans" as you said, and hearing this will keep them smiling all week.Hanoi is best explored by walking (or a quick Grab!), and I’m glad you enjoyed our little quiet corner of the city. We’d love to have you back anytime you’re in Vietnam. Next time, hopefully, the only "big" thing you encounter is our breakfast spread!Safe travels and stay awesome!Warmly,Sky Nguyen (Mr.)Guest Service Supervisor

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• User:Edward T

  Trip type: Solo travel

  An extraordinary experience:-)

  19 Apr 2026

  I cannot speak highly enough about this hotel. It is in a good location. The staff is always available. The cleaning crew is amazing. The breakfast buffet is delicious. I am pleased with every. Thu Vu, Guest Services / Front Office at Hilton Garden Inn Hanoi, responded to this review Dear Valued Guest,Warm greetings from Hilton Garden Inn Hanoi.It was truly a pleasure to read your wonderful feedback! Thank you so much for your kind words and for choosing our hotel for your stay in Hanoi.We are absolutely thrilled to know that you had an "extraordinary experience" with us. Your compliments regarding our convenient location, the availability of our team, and our delicious breakfast buffet mean a lot to us. In particular, I will make sure to pass on your praise to our "amazing" cleaning crew; they work very hard to maintain the highest standards, and knowing they made your stay so pleasant will be a great source of pride for them.Thank you for being "pleased with everything." It was an honor to host you, and we cannot wait to welcome you back for another exceptional stay in the near future.Warm regards,Thu Nguyen (Mr.)Guest Service SupervisorHilton Garden Inn Hanoi

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• User:CalvinTravelsFromSG

  Trip type: Solo travel

  A Thoughtful Stay at Hilton Garden Inn Hanoi

  17 Feb 2026

  This was my first visit to Hanoi, and it followed the passing of my grandmother. I reached out to the hotel before arrival to share the significance of this journey, and the response from the team immediately reflected sincerity and care. Sylvia extended a thoughtful upgrade gesture after understanding the personal context of my trip.Front Office engagement was consistently warm and attentive. Thuy ensured clear communication regarding payment links and follow up arrangements. Sylvia engaged personally and made the stay feel intentional. At check out, Nhi handled the departure smoothly despite simultaneous guest arrivals. The Housekeeping team maintained high standards throughout. Duy responded promptly when I requested additional items and delivered them to my room swiftly, reflecting efficiency and attentiveness. Sun’s efforts demonstrated quiet diligence and attention to detail. Hieu ensured that my luggage was sent up to my room promptly upon arrival, which added to a seamless check in experience. Toan and Quynh Anh welcomed me warmly at breakfast and were attentive and professional throughout. Chef Hang thoughtfully prepared the hot soup dish fresh, which added a comforting touch to the dining experience. I would also like to extend my appreciation to Vu Hoai Thu, Assistant Front Office Manager, for her steady leadership. That level of coordination amongst the teams reflects structured leadership and a strong service culture.What stayed with me most was the tone of hospitality. My stay took place during Tet Festival, a period when occupancy is typically high and staffing demands can be challenging. Despite this, the team remained efficient and attentive. During a season of reflection, Hilton Garden Inn Hanoi felt like my first home in the city. I am grateful to the entire team and look forward to returning to Hanoi. Thu Vu, Guest Services / Front Office at Hilton Garden Inn Hanoi, responded to this review Dear Valued Guest,On behalf of the team at Hilton Garden Inn Hanoi, thank you for sharing your touching experience.We are deeply honored to have been your "first home" in Hanoi during such a personal journey. Please accept our sincerest condolences for your loss.I have shared your kind words with Sylvia, Ms. Thu, Chef Hang, and the entire team. Knowing our care provided you comfort during the Tet Festival is our greatest reward.We look forward to welcoming you back to Hanoi soon.Warm regards,Thu NguyenGuest Service SupervisorHilton Garden Inn Hanoi

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• User:KWONCA

  Trip type: Couples

  Experience Hanoi

  11 Feb 2026

  Overall, it was a great experience.Everything you need is in one location: an excellent restaurant with a wide range of international and Vietnamese options, a spa on the 11th floor, and a very smooth reception process—check-in and check-out were quick and easy. The rooms were very clean and well maintained, though they will likely benefit from an update within the next few years.The spa ( Alba Spa) offers many packages (massage and cosmetic treatments), and it’s spotless. The therapists were professional throughout.I also used the on-site luggage storage while traveling for two weeks, then returned to Hanoi before my flight back to Europe—no issues at all.Breakfast was very good, plenty of Vietnamese and international choices, a different soup every day, and a cook who makes excellent omelets. Thu Vu, Guest Services / Front Office at Hilton Garden Inn Hanoi, responded to this review Dear Valued Guest,On behalf of the entire team at Hilton Garden Inn Hanoi, thank you for sharing your wonderful experience with us.We are delighted to hear that you enjoyed our breakfast variety, the professional treatments at Alba Spa, and our seamless check-in and check-out process. It is also great to know that our luggage storage service added convenience to your two-week journey through Vietnam.Your constructive feedback regarding the room updates is also highly appreciated as we continuously strive to enhance our guest experience.We look forward to welcoming you back for another "great experience" on your next visit to Hanoi.Warm regards,Thu NguyenGuest Service SupervisorHilton Garden Inn Hanoi

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