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Mercure Hai Phong

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Mercure Hai Phong

locationHai Phong, Hanoi and North

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About Mercure Hai PhongAbout Mercure Hai Phong

Location

This hotel warmly welcomes guests in Haiphong.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket and souvenir shop. Children can enjoy the playground. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. A kitchenette with a refrigerator and a tea/coffee station is also provided as standard. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Sun loungers and parasols on the terrace invite guests to relax and unwind. For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. An entertainment programme and a kids' club round out the entertainment options.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet, brunch, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Mercure Hai Phong Amenities at Mercure Hai Phong

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

214

Very Good

20

Average

3

Poor

0

Terrible

1

Recent Reviews: 238

  • User:hong anh v

    Trip type: Couples

    Lovely

    rating24 Oct 2025

    Had a really nice stay at Mercure Hai Phong! The hotel is modern, clean, and has everything you need — spa, gym,louge and even a great rooftop pool.The staff were all friendly and helpful, and the service was excellent.For the price, it’s definitely great value. I’d love to stay here again next time I visit Hai Phong! BRAD SON, General Manager at Mercure Hai Phong, responded to this review Dear Valued Guest,Thank you for your review! We are delighted to know that you enjoyed the stay with us!At Mercure Hai Phong, we strive to provide our guests with a memorable hospitality experience that is tailored to their needs. We take pride in our commitment to delivering quality service and amenities that make each guest feel valued and respected. I am extremely happy to read your comment, and will certainly pass on your feedback to the team.Thank you so much for your generous feedback, I and my team will be looking forward to welcoming you back soon.With kind regards,Linh Chi (Candy)Quality Assurance Manager Mercure Hai Phong

  • User:daod318

    Trip type: Business

    Pleasant stay

    rating22 Oct 2025

    Nice hotel, location is close to everywhere you need your stay. Breakfast was amazing with many choices and also taste is up to my flavour whatever local or internation dishes. Room was cleaned and nice view. Big plus for the comfortable bed. BRAD SON, General Manager at Mercure Hai Phong, responded to this review Dear Valued Guest,Thank you for your feedback regarding your recent stay with us. Your kind words regarding our hotel are very much appreciated.We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. We are delighted to read through the comments on our convenient location, varied breakfast, nice view from the room, and comfortable bed. It definitely means the world to us when it comes from discerning guests such as yourself.We look forward to welcoming you back in the near future.Sincerely yours,Linh Chi (Candy)Quality Assurance Manager Mercure Hai Phong

  • User:Thaihungson12

    Trip type: Solo travel

    Great team

    rating21 Oct 2025

    So I stayed here during a business trip, everything was perfect and convenient. The hotel is located at the heart of the city, with many restaurants, stores and things nearby, there is even a stadium to watch football for free from the roof top! And the team was just amazing. They were so helpful and assisted me attentively. If there is anything, you can always contact Ms. Candy Quality Assurance Manager.

  • User:jwang43

    Trip type:

    always feel like home

    rating05 Jul 2025

    Mercure Hai Phong is like our 2nd home in the city. We'd like to give a big thumb up to the FO team, all of them, always give us the best care and arrangement for every our stay. Plus the F&B in Mercure Hai Phong is extraordinary, we'd say they have the best quality among all Mercures in the world! Will be back again soon for sure! BRAD SON, General Manager at Mercure Hai Phong, responded to this review Dear Valued Guest,Reading your kind words truly brightened our day. It means a lot to us that you consider Mercure Hai Phong your second home in the city.We are incredibly proud of our Front Office team and F&B colleagues, and your recognition of their efforts brings great encouragement to everyone. Your compliment about our F&B service being the best among all Mercures worldwide is such a high honor — thank you for this generous praise!We look forward to welcoming you back soon for another warm and memorable stay.With heartfelt thanks,Linh Chi (Candy)Quality Assurance Manager

  • User:Monchaya P

    Trip type: Couples

    Good hotel in HaiPhong

    rating14 May 2025

    The location is quite good, in the city where there are many shops nearby. The hotel room is spacious and clean. We enjoyed the breakfast.Ms. Uyen is very nice and friendly. She assisted what we requested at breakfast.The hotel lounge is fine, the food can be improved over there. The beer bar nearby is very good, lots of local people and they sell cheap beer. BRAD SON, General Manager at Mercure Hai Phong, responded to this review Dear Valued Guest Monchayap2018,Thank you very much for choosing Mercure Hai Phong and for sharing your kind feedback with us.We’re delighted to hear that you enjoyed the convenient location, the spacious and clean room, as well as our breakfast service. Your kind words about Ms. Uyen’s friendliness and support during breakfast will surely make her day — we will be sure to pass on your compliments to her.We also appreciate your comments regarding the food in the lounge. Your feedback is very valuable and helps us improve the overall guest experience.It’s wonderful to know that you had the chance to explore the local beer bar nearby — it's always great when our guests can enjoy the authentic local atmosphere!We hope to welcome you back again soon.Warm regards,Linh Chi (Ms.)Quality Assurance ManagerMercure Hai Phong

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