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Pan Pacific Hanoi

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Pan Pacific Hanoi

locationHanoi, Hanoi and North

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About Pan Pacific HanoiAbout Pan Pacific Hanoi

Location

This hotel is situated in a well-known area next to West Lake and near to the Ho Chi Minh Mouselium. The centre of Hanoi is some 4 km from the hotel, whilst attractions such as Hàng Gai Street (5 km), the Thang Long Water Puppet Theatre (5 km), the Literature Temple (3 km) and Hoan Kiem Lake (5 km) are all in the near vicinity. Guests will enjoy shopping for lacquer ware, ceramics, silver and embroidery along the district’s tree-lined avenues.

Facility

23 suites, 36 apartments and 294 double rooms are located on 20 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with fax machine, projector and photocopier is available. Events such as conferences, symposia, lectures etc., but also simple day-to-day business, can easily be arranged with the help of the secretarial service and the conference service.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony or terrace is among the standard amenities in the rooms. All rooms are carpeted and include a double bed or a king-size bed. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Going for a swim at the pool complex, which includes indoor and outdoor areas, is a great way to relax. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Refreshing drinks are served at the poolside snack bar. Sport and leisure facilities at the hotel include a gym and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a restaurant (with high chairs), a breakfast room, a café and a bar. The hotel offers a wide range of catering options. Bed and breakfast and all-inclusive can be booked. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

All major credit cards, including American Express, VISA, Diners Club, JCB and MasterCard, are accepted for payment.

Amenities at Pan Pacific Hanoi Amenities at Pan Pacific Hanoi

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

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      Pub(s)

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Drinks Included

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      Evening Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Lake

100 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1562

Very Good

833

Average

209

Poor

52

Terrible

40

Recent Reviews: 2696

  • User:Supriya M

    Trip type: Business

    Appreciation for Tom

    rating10 Jun 2026

    I would like to sincerely appreciate Tom for his outstanding service during my stay. He was professional, friendly, attentive, and always willing to help with a smile. His positive attitude and dedication made my experience much more enjoyable. Tom went above and beyond to ensure everything was comfortable and taken care of. Staff members like him truly make a difference, and I highly recommend recognizing his excellent work. Thank you, Tom, for your exceptional hospitality!

  • User:B474XZmarkh

    Trip type: Business

    Perfect Hotel for a Business Trip in Hanoi

    rating04 Jun 2026

    The Pan Pacific Hanoi truly impressed me during my business trip. The location is excellent, and the view over West Lake is absolutely beautiful. The breakfast selection and dinner were outstanding — both were a real culinary delight.The service was exceptional in every area: at the reception, in the restaurant, through room service, and in the spa area. The entire team was extremely attentive, friendly, and professional.In my opinion, this hotel is highly recommended for business travelers. A well-deserved 5-star rating!

  • User:Seasonstravels

    Trip type: Family

    Runout Old Rooms

    rating23 Apr 2026

    We are group of 40 - 20 so called Deluxe rooms, but horrible condition, the Hotel staff is not friendly, you do your own luggage, even for seniors, also rooms are all run down, they worked out in lobby but rooms are very old and need serious renovations, this is not PAN PACIFIC, it is complete downgrade.

  • User:Mary R

    Trip type: Friends getaway

    Disappointing to say the least

    rating17 Apr 2026

    This is NOT a four star hotel. The rooms are extremely dated and dirty. Tracks in carpeting outside rooms, leaking sink, grease and dirt on door handles and plates, dust and grime on lighting. Room was supposedly non smoking but it smelled terrible.

  • User:Hilary H

    Trip type: Couples

    Great hotel

    rating13 Apr 2026

    We stayed here with a 5 star tripadeal group. The hotel exceeded our expectations. From the room to the breakfast it was great and the staff were exceptional. A special shout out to Quan who sold us and kindly activated our new sim cards and assisted us with our bags. Benjamin Schwarz, General Manager at Pan Pacific Hanoi, responded to this review Dear Valued Guest,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!Sincerely Yours,Benjamin M. SchwarzGeneral Manager

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