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Sen Grand Hotel & Spa

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Sen Grand Hotel & Spa

locationHanoi, Hanoi and North

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About Sen Grand Hotel & SpaAbout Sen Grand Hotel & Spa

Location

This hotel warmly welcomes guests in Hanoi.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a cash machine. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a souvenir shop. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available.

Rooms

Central heating ensures that rooms maintain comfortable temperatures. Rooms include a sofa bed. A safe, a minibar and a desk are also available. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. A terrace with sun loungers and parasols is available. For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. All-inclusive is offered as a catering option. Breakfast, lunch and dinner will satisfy appetites big and small. Staff are also happy to provide children's meals.

Amenities at Sen Grand Hotel & Spa Amenities at Sen Grand Hotel & Spa

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

    • -

      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Cycling/Mountain Biking

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Parasols

    • -

      Sauna

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      Steam bath

    • -

      Sun loungers

    • -

      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

169

Very Good

20

Average

3

Poor

0

Terrible

1

Recent Reviews: 193

  • User:Compass65488468767

    Trip type: Business

    business trip

    rating18 Apr 2026

    nice hotels and friendly staffs, from the FO and FB staffs especiallymr Daniel and FB team, good foods SENHOTELGROUP FO, Dịch vụ khách hàng / Lễ tân at Sen Grand Hotel & Spa, responded to this review Dear Compass65488468767,We appreciate your positive feedback about our hotel - Sen Grand Hotel & Spa.Your feedback has been shared with Mr Daniel and the whole hotel team as a way of celebrating our commitment to providing the highest level of hospitality.We do take pride in catering our guest’s needs the best way we can.Looking forward to seeing you again soon.Duy Nguyen (Mr)Front Office Manager

  • User:Duncan G

    Trip type: Couples

    Nothing but happiness

    rating22 Mar 2026

    Having stayed at this hotel June 2025 we had no hesitation in booking it again when we knew we'd be visiting Hanoi earlier this month. In a nutshell we couldn't have hoped for a better experience.When we first arrived we were greeted by very friendly reception staff who were ready for us to check in. The reception manager (Mr Ichi) showed us to our room which we couldn't fault. (A balcony would have been nice)Next day at breakfast we were greeted as though we were family by a very friendly young lady, then the Restaurant Manager (Miss Sophia) came to greet us in person. She ran a very efficient restaurant ensuring all staff were very attentive to the customer needs.Later in the day we met a young lady from the sales department (Miss Jane) We had met her last year and she knew we were arriving and made it her business to find and welcome us back.A couple of days later I booked a massage with a young lady (Miss Vy) who gave a very professional service.( I regularly have a deep tissue massage at home and I wasn't disappointed with the service she gave)All of other staff, to numerous to mention by name (reception, housekeeping , food & beverage, maintenance, security, car parking) all added up to a great holiday where you we were well catered for is all held to gather by a General Manager (Mr Peter) who ensures only the best is good enough for his guests.While they should all be given Employee of the Month Award I'd like to recommend Miss Vy for the Employee of the month award, not only because of the quality of her service, but she works very long hours. SENHOTELGROUP FO, Dịch vụ khách hàng / Lễ tân at Sen Grand Hotel & Spa, responded to this review Dear Mr GARDNER DUNCAN,We appreciate your positive feedback about our hotel - Sen Grand Hotel & Spa.Your feedback has been shared with the whole hotel team as a way of celebrating our commitment to providing the highest level of hospitality.We do take pride in catering our guest’s needs the best way we can.Looking forward to seeing you again soon.Mr Ichi,Front Office Manager

  • User:Duncan G

    Trip type: Couples

    Great Holiday Experience.

    rating29 Jul 2025

    We had been told about this hotel, so decided to visit & look around the place before booking it. We were met by the General Manager who happily showed us all around the various types of rooms & facilities & made us feel very welcome.The staff all wore uniforms so it was clearly visible which department they worked in, but irrespective of the department they were all very pleasant & courteous, with at least a basic understanding of English with a large percentage having a good standard of English.This is a four star hotel but far better than five star hotels that we experienced elsewhere during our holidays.We were really impressed with it that we have already booked directly with the hotel for our visit next Spring.As previously stated about how impressed we were with the staff We would like to give a special mention to Mrs Lan Anh, Customer Care Staff. SENHOTELGROUP FO, Dịch vụ khách hàng / Lễ tân at Sen Grand Hotel & Spa, responded to this review Dear Mr Ducan G,We appreciate your positive feedback about our hotel - Sen Grand Hotel & Spa.Your feedback has been shared with Ms Lan Anh and the whole hotel team as a way of celebrating our commitment to providing the highest level of hospitality.We do take pride in catering our guest’s needs the best way we can.Looking forward to seeing you again soon.Duy Nguyen (Mr)Front Office Manager

  • User:Getaway40805604209

    Trip type: Solo travel

    The staff were incredibly welcoming and attentive. They made sure we were comfortable and helped us choose the perfect

    rating27 Jun 2025

    The staff were incredibly welcoming and attentive. They made sure we were comfortable and helped us choose the perfect dishes. The menu offered a great variety of local and international cuisine, all beautifully presented.What really stood out was the attention to detail and the high level of service. The staff: Huyen,Nga, Xuyen was friendly, professional, and always ready to assist. SENHOTELGROUP FO, Dịch vụ khách hàng / Lễ tân at Sen Grand Hotel & Spa, responded to this review Dear Getaway40805604209,We appreciate your positive feedback about our hotel - Sen Grand Hotel & Spa.Your feedback has been shared with F&B team and the whole hotel team as a way of celebrating our commitment to providing the highest level of hospitality.We do take pride in catering our guest’s needs the best way we can.Looking forward to seeing you again soon.Duy Nguyen (Mr)Front Office Manager

  • User:Global08731556125

    Trip type: Friends getaway

    Nice stay at hanoi

    rating25 Jun 2025

    The room was comfy , but cannot take away the slipper as momento. The breakfast was great especially for the pho ... good quality equal for the price SENHOTELGROUP FO, Dịch vụ khách hàng / Lễ tân at Sen Grand Hotel & Spa, responded to this review Dear Global08731556125,We are deeply sorry for the less than ideal experience you had during your stay at our hotel.We understand that certain aspects did not meet your expectations, and for that, we apologize sincerely.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.Duy Nguyen (Mr)Front Office Manager

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