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About Sheraton Hanoi West
The hotel is situated in business district and is the lynchpin of the commercial and residential complex, only minutes away from the National Convention Center and the National Stadium. Nội Bài International Airport is approximately 30 minutes' drive from the hotel.
393 rooms are located on 24 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a childcare service, medical assistance, a transfer service, room service, a laundry service and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked.
The pool complex includes a children's swimming area and is ideal for working out or just relaxing. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Sun loungers and parasols on the terrace invite guests to relax and unwind. After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. An entertainment programme and a kids' club are also options for entertainment.
Various dining options are available, including a restaurant, a breakfast room, a café and a bar. Catering options include bed and breakfast, half board, full board and all-inclusive. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. For guests, alcoholic and non-alcoholic drinks are included.
The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.
Amenities at Sheraton Hanoi West
Facilities
Air conditioning
Bar(s)
Café
Car Park
Cloakroom
Conference Room
Currency Exchange
Disability-friendly
Games room
Garage
Hotel Safe
Kids Club
Laundry Service
Lifts
Medical Assistance
Playground
Restaurant(s)
Room Service
Shops
Wifi
Hygiene
Housekeeping only upon request
Hygiene training for staff
Medical teleconsultation
Sanitiser dispenser
Meals
à la carte Dinner
à la carte Lunch
All inclusive
Breakfast Buffet
Continental Breakfast
Drinks Included
Evening Buffet
Full Board
Half Board
Lunch Buffet
Set menu dinner
Set menu lunch
Special Diet
Special Offers
Sport/Entertainment
Children's Pool
Gym
Jacuzzi
Massage
Number of Pools
Parasols
Sauna
Steam bath
Sun loungers
Swimming Pool
Location
Around this property:
Shopping opportunities
2 km
User Rating & Reviews
Excellent
105
Very Good
1
Average
3
Poor
1
Terrible
4
Recent Reviews: 113
User:Luke B
Trip type:
Great hotel and amazing service
11 May 2025
User:Beng Kiat P
Trip type:
Good location with many resutrants
07 May 2025
User:Gal Y
Trip type: Family
Great service
06 May 2025
User:linhsuanc2015
Trip type:
Poor service & severe flooding, raising concerns about whether this reflects Marriott's overall standard
02 May 2025
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