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Somerset West Point Hanoi

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Somerset West Point Hanoi

locationHanoi, Hanoi and North

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About Somerset West Point HanoiAbout Somerset West Point Hanoi

Location

This hotel warmly welcomes guests in Hanoi.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The apartment hotel has wheelchair-accessible facilities and a lift. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. There is also a playground for younger guests. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. A fax machine is available for guests' business needs.

Rooms

Rooms feature a living area, a kitchen and a bathroom. Air conditioning and central heating ensure comfortable temperatures. Guests can enjoy the lake view from a balcony or terrace. All rooms are carpeted and include a queen-size bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. A fully-equipped kitchenette with a refrigerator, stovetop, microwave and tea/coffee station, as well as a complete set of utensils, is a standard feature. There is also a washing machine, an ironing set, a trouser press and a tumble dryer. A telephone, a television with satellite/cable channels, a CD player, a DVD player and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Amenities provided in the rooms include slippers and a daily paper. The bathrooms have a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Sun loungers and parasols on the terrace invite guests to relax and unwind. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, aerobics, a spa, a sauna and a steam bath. Children are well looked after in the kids' club.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Amenities at Somerset West Point Hanoi Amenities at Somerset West Point Hanoi

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Currency Exchange

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Cycling/Mountain Biking

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

305

Very Good

31

Average

6

Poor

6

Terrible

6

Recent Reviews: 354

  • User:Relax01240764758

    Trip type: Business

    깨끗한 시설과 좋은서비스

    rating03 Jun 2026

    I stayed here for a long-term period from March to June, and everything was excellent, from the facilities management to the overall service. I especially received a lot of help from one of the staff members, Ethan, who was incredibly supportive and professional.If you have business or personal matters in Hanoi, I highly recommend this hotel. Thi Minh Phuong Pham, Guest Services / Front Office at Somerset West Point Hanoi, responded to this review Dear Relax01240764758,Thank you very much for your kind review and for choosing to stay with us during your time in Hanoi from March to June.We are truly delighted to know that you had an excellent long-term stay experience and that our facilities management as well as overall service met your expectations. Your special recognition of Ethan is greatly appreciated - we will certainly share your encouraging words with him, as it will mean a lot to our team.Thank you as well for your recommendation. It was our pleasure to have you with us, and we sincerely look forward to welcoming you back whenever your travels bring you to Hanoi again.Warm regards,Mia PhamGuest Service ManagerSomerset West Point Hanoi

  • User:Cuong N

    Trip type: Business

    Good Staff and hotel

    rating16 Apr 2026

    I had a wonderful experience staying at Somerset. The rooms were clean, comfortable, and well-equipped, and the overall atmosphere was peaceful and relaxing. The facilities were well-maintained, and everything was handled in a professional manner from check-in to check-out.I would especially like to compliment the staff members Hero, Nova, Tim, and Chris. They were extremely friendly, helpful, and professional throughout my stay. Their warm hospitality and attentive service truly made my experience more enjoyable and memorable.I highly recommend Somerset to anyone looking for a comfortable and pleasant stay, and I will definitely come back in the future. Thi Minh Phuong Pham, Guest Services / Front Office at Somerset West Point Hanoi, responded to this review Dear 4cuongn,Thank you so much for your wonderful review and for choosing Somerset West Point Hanoi.We are delighted to know that you had such an enjoyable experience with us and that you found our rooms clean, comfortable, and well-equipped. It is also rewarding to hear that the peaceful atmosphere, well-maintained facilities, and smooth service from check-in to check-out contributed to a memorable stay.Most especially, thank you for recognizing Hero, Nova, Tim, and Chris. Your kind words about their friendliness, professionalism, and warm hospitality mean a great deal to us. We will be sure to share your compliments with them, and they will be truly encouraged by your appreciation.Thank you as well for your recommendation. It would be our pleasure to welcome you back again in the future for another comfortable and pleasant stay.Warm regards,Mia PhamGuest Service ManagerSomerset West Point Hanoi

  • User:Sam W

    Trip type: Business

    Early check in

    rating22 Mar 2026

    The team helped with an early check in, Chris and Nova were great Thi Minh Phuong Pham, Guest Services / Front Office at Somerset West Point Hanoi, responded to this review Dear samwO7890OQ,Warm greetings from Somerset West Point Hanoi.Thank you very much for sharing your kind feedback with us. We are delighted to know that you had a pleasant experience, especially with the early check-in arrangement.Your special mention of Chris and Nova is truly appreciated. We will be sure to share your compliments with them - they will be very happy to know their efforts made a positive impact on your stay.It was a pleasure having you with us, and we look forward to welcoming you back again soon.Warm regards,Mia PhamGuest Service ManagerSomerset West Point Hanoi

  • User:Coastal45845525034

    Trip type: Business

    It is the best hotel in Hanoi's West Lake area.

    rating14 Mar 2026

    안녕하세요호텔에서 많은 도움과 배려를 받아 리뷰남깁니다:)I have stayed at this hotel for several years while traveling to Vietnam for business. All of the staff here have always been very kind and attentive, and they take great care of their guests.Whenever I had a request, the staff responded immediately, resolved the issue, and provided clear and accurate feedback.This time, it was my first time handling administrative work, so I made many mistakes. However, my 담당자 Nguyễn Long Nhật (Ethan) always treated me with a smile, and even after finishing work for the day, he still helped correct my mistakes.I would like to express my deepest gratitude and respect to Nguyễn Long Nhật (Ethan). When I return next year, I will be sure to bring a gift.I wish all the hotel staff good health and happiness.Thank you for giving me such wonderful memories in Vietnam in 2026. Thi Minh Phuong Pham, Guest Services / Front Office at Somerset West Point Hanoi, responded to this review Dear Coastal45845525034,Thank you very much for your heartfelt and thoughtful review. We are truly honored to have been your trusted choice during your business trips to Hanoi over the years.It is wonderful to hear that our team has consistently provided you with attentive and caring service. Your kind words about our responsiveness and dedication mean a great deal to all of us.We are especially grateful for your recognition of Nguyễn Long Nhật (Ethan). Your appreciation will certainly be shared with him — we are proud to have team members like Ethan who go above and beyond to support our guests, even beyond working hours.Your message of gratitude and encouragement is deeply appreciated, and it inspires us to continue delivering exceptional service.We sincerely look forward to welcoming you back next year. Wishing you good health, happiness, and continued success.Warm regards,Mia PhamGuest Service ManagerSomerset West Point Hanoi

  • User:현우 김

    Trip type: Solo travel

    Thank you to the employees who respond kindly every time.

    rating27 Feb 2026

    Dear John, Chris, Pierre, Annie, Nova and all the employees who are working hard at the hotel would like to thank you.I come to Hanoi every year on a business trip and stay at the hotel for a long time.I'm so touched to see you always smile brightly and greet me despite your hard work. Also, I hope you will always be healthy and happy in 2026. Thank you again. Thi Minh Phuong Pham, Guest Services / Front Office at Somerset West Point Hanoi, responded to this review Dear O1787ST_,Thank you very much for your heartfelt review and for your continued trust in staying with us during your annual business trips to Hanoi.We are truly touched by your kind words. It means so much to all of us - especially John, Chris, Pierre, Annie, Nova, and the entire team — to know that our smiles and greetings have made a positive impression on your stays. Creating a welcoming and comfortable environment for our long-stay guests like you is always our priority.Your encouragement and warm wishes for 2026 are sincerely appreciated. We also wish you continued health, happiness, and success in the year ahead.It is always a pleasure to welcome you back, and we look forward to seeing you again on your next visit to Hanoi.Warmest regards,Mia PhamGuest Service ManagerSomerset West Point

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