Saigon Domaine

Recent Reviews: 373

• User:Iain L

  Trip type: Couples

  Outstanding location and service

  10 Feb 2025

  We have been coming here for the past 10 years. It is not in the centre of Ho Chi Minh City which gives you a much quieter setting with picturesque view over and along the River Saigon. The staff are extremely polite and helpful and the service is immediate on any request. the gardens are a true delight and the swimming pool is spotlessly cleaned every day. Your rooms are cleaned every day and clean towels are provided every day except Sundays. Free transport into the city centre id offered every morning. Saigon Domaine Residences, Owner at Saigon Domaine Luxury Residences, responded to this review Dear Valued Guests, iainl446, Thank you so much for taking the time to share your wonderful feedback on Tripadvisor and for being a cherished part of the Saigon Domaine Luxury Residences family over the past 10 years! We are truly humbled by your loyalty and thrilled to know that our tranquil riverside setting, picturesque views, and dedicated service continue to make your stays memorable.It’s heartwarming to hear that our team’s politeness, helpfulness, and prompt attention to your requests have left a lasting impression. We take great pride in maintaining our gardens and swimming pool to the highest standards, and we’re delighted that you find them to be a true delight. Your kind words about our housekeeping services and complimentary city transport are also greatly appreciated—we strive to make every aspect of your stay as comfortable and convenient as possible.Your loyalty and support inspire us to keep improving and delivering exceptional experiences. We look forward to welcoming you back for many more years to come. If there’s anything we can do to make your future stays even more special, please don’t hesitate to reach out to us directly.Warmest regards,Saigon Domaine Luxury Residences

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• User:Austin H

  Trip type: Friends getaway

  Be super careful of the fraudulent Manager he will cheat you. Our group is has been a victim for many years

  02 Sept 2024

  My group of 12 friends and I have been staying at this property for since 2010. That is over 14 years . The devious and shady Leasing Manager has been cheating us out of our money ever since. His name is Nguyen Hieu Loc. We have all the invoices as evidence. His cunning mischievous ways thinks it ok to cheat guest out of their money, thinking he his slick. Due to the fact our group trusted him, which was a huge mistake on our part. DO NOT believe anything he says, it is nothing but LIES!!!We do not want him to cheat any other guest in the future, from their money that they work so hard for. Like he did to us. He charged our group twice as much the going standard retail rate. We are infuriated and beyond angry. We are all in the process of writing a one star bad review and hoping this DOES NOT happen to anyone else. We were loyal guests since 2010 and he still treated us like trash and cheating us out of our money, so imagine what will do a new guest!!!In some of the reviews down, you can read and see that this awful Manager does not care about guests at all. One guests slipped, fell, injured herself (which could of been prevented btw) When she told the Manager, not only did he not try to fix the problem, he walked away and said he didn’t want to talk to her!! And if you read some of the other reviews. Whenever other problems arise, and guest would like speak to the Manager, we would never be present! Simply pathetic!!! A manager that has zero concern for guests’ safety concerns and only wants to swindle guests out of their money. What kind of Manager does that?Our group really really hopes this DOES NOT happen to anyone else. And there is a very true saying in Life.. “THOUGH THEY INTEND YOU HARM, THE SCHEMES THEY DEVISE, WILL NOT PREVAIL..” The true light will always shine throughThere is a very popular saying in KARMA.. “there comes a time in life when people will regret what people have done to you. Trust me, it will come..” And the Manager’s time has come, we are thankful that we found out now, because if not, he probably would have cheating us for money for another 10 years. KARMA WILL SPARE NO ONE!!He even tried to apologize knowing he was wrong, and I have the screenshot for those as well. I told him he can apologize on Trip Advisor Saigon Domaine Residences, Owner at Saigon Domaine Luxury Residences, responded to this review Dear Valued Guests, austinhV6592AX,Thanks for your review.However, after investigating the case and looking into the accounts, we found no reservations charged twice. We are joining partnerships to sell the rooms to many booking platforms, online and offline travel agencies by B2B rates. From those rates, the travel agencies may run exclusive sponsor campaigns to offer better rental rates for their guests/members at different promotions/packages at different travel calendars. By the way, we always encourage our value guests to book the lowest rates as found.Thanks for your kind attention Best regards,Saigon Domaine Residences

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• User:sungtieu

  Trip type: Friends getaway

  Beautiful oasis within Ho Chi Minh City

  09 May 2024

  Saigone Domaine is an absolute unique dream hotel with a traditional charm. From the moment we stepped foot onto the property, we were enveloped in a sense of calm and serenity that provided a welcome escape from Ho Chi Minh city's vibrant and noisy energy.The lush greenery, the inside garden and outside terraces create an oasis-like atmosphere, offering a peaceful retreat. The attention to detail in every aspect of the resort's design is truly remarkable, reflecting the essence of Vietnam’s beauty and charm.My stay at Saigone Domaine was exceptional. I loved the view from my apartment! The accommodations were elegant and spacious, furnished with high-quality wooden chairs and tables, providing a perfect blend of modern luxury and traditional charm. My accommodation was equipped with two spacious bathroom, two terraces facing all sides of the river and a big kitchen.I especially also enjoyed the moments of relaxation by the pool, surrounded by swaying palm trees, the Ho Chi Minh City river and the gentle melody of birdsong.The staff at Saigone Domaine went above and beyond to ensure that my experience was unforgettable. They were very friendly, respectful and professional.I loved staying at the residence. It’s perfect for a romantic getaway, a family retreat, or as a longer term residence. I cannot recommend Saigone Domaine highly enough and look forward to returning soon for another unforgettable stay! Saigon Domaine Residences, Owner at Saigon Domaine Luxury Residences, responded to this review Dear Valued Guest. We are very happy to have your enjoyable experience at Saigon Domaine. Thank you very much for your great review for our property. We always try to provide best service and look forward to welcoming you again. Best regards,Saigon Domaine

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• User:daniel H

  Trip type: Business

  Amazing experience - best hotel in Saigon

  07 May 2024

  I have been staying in Saigon Domaine for the past 20 years and will continue to do so in the future. Being close to city center and District 1, but away from the crowd and pollution is incredible. Saigon Domaine is also next to Sai Gon river. The neighborhood is the last one in Saigon to be surrounded by nature. Rooms are actually apartments (the smallest is over 70 m2) and they are furnished with a kitchen, enabling you to cook or buy grocery should you want to. The staff is friendly and helpful. I highly recommend Saigon Domaine and will be back soon! Saigon Domaine Residences, Owner at Saigon Domaine Luxury Residences, responded to this review Dear Valued Guests, Thank you very much for your wonderful review. We are very happy to have your enjoy stay with us. We appreciate you have taken your valued time to share the review. We wish and look forward to welcoming you another chance soon. Best regards,Saigon Domaine

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• User:Winter_wonderlands

  Trip type: Solo travel

  Do not stay here

  28 Dec 2023

  Terrible hotel and management. The awful manager has been reviewed similarly by others in booking.com The flats are large with nice views and the security staff are nice. Otherwise, I cannot say anything positive.Owner/manager doesn’t care about safety issues, aircon doesn’t work properly, and many services advertised don’t exist (eg no kids pool, no boat shuttle). The pool area was dirty and nobody else was there. The ‘floating’ platform was in disrepair and closed off.When I was going out of the hotel, I slipped on some very wet slippery mud that was on the hotel’s front pathway. I injured my neck and arm, and permanently damaged clothing that was covered in mud. My injury has ruined my holiday. The injury I experienced from falling is the fault of the hotel and was preventible by them. It was 3 hours after the rain stopped and yet nobody had cleaned the mud. Even after my fall, nobody cleaned it, which could risk another guest. Short term hotel guests would not know about the risk. It was dark and there was no light there. This could have been prevented if either the hotel cleaned it after the rain stopped, or there was a light in that place so people can see the slippery mud, or the hotel warned guests about it. They did none of these things, despite the reception staff knowing that when it rains the mud overflows onto the front patio of the hotel. See photos. After it happened, they still did not clean the mud and refused my suggestion to warn others.This was also made worse by the extremely hard bed with no mattress topper. I have been travelling in Vietnam for 3 weeks, staying in many cheap hostels and guest houses costing just 10 euros per night, and have never had a problem with the beds. This is the hardest bed I have ever experienced despite travelling around many countries and staying in much cheaper accommodation. I see that other guests have complained about the beds being very hard (including a review from 9 months ago on google) but nothing was done to put mattress toppers on since then.The air conditioning is so weak in the room that I could not sleep all night. I called reception and asked for a fan but the security said I have to wait until morning for reception to open. So I could not sleep. The air con was on the maximum setting. Despite being set to 16 degrees on maximum for the whole night and still now, in the morning it still showed as 25.5-26.5 degrees by the bed (see photos). This is not a habitable temperature to sleep. The whole hotel seems to have an air conditioning strength problem as the gym was too hot to use. Staff came to the room with a technician but they cannot do anything as the blowing is weak.Eventually the manager agreed to refund my remaining nights and I left. I didn’t want to have to pack up and move hotels but I couldn’t stay there. I asked for compensation to be reimbursed for the 1st night due to my injury and lack of aircon and the manager walked away from me, saying ‘Im not talking to you’. Not even an offer to pay for some treatment for my neck. Terrible rude behaviour. Saigon Domaine Residences, Owner at Saigon Domaine Luxury Residences, responded to this review Dear Winter_wonderlands, We are very sorry for the case and your inconveniences However, the incident was happened on the public traffic while the rainy season still remained. By the way, your booking agency also agreed to refund the unused nights only.We thank you very much for your kind support and staying with us.Best regards,Saigon Domaine Residences

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