Vinpearl Resort & Spa Phu Quoc

Recent Reviews: 4481

• User:Andrea M

  Trip type: Couples

  Vin Pearl is a disapointment.

  07 Jun 2026

  food is appalling. This is my 3rd visit to Vietnam in 14 months and my first visit to Phu Quoc. Vin Pearl has a terrible food offering. If you are not prepared to eat a buffet each night then you have to eat at the Beachside restaurant which has a basic menu, inexperienced staff who are everywhere but with no idea. Night one, my husband had finished his meal before mine arrived, both were fish.second night food was awful worst crab pasta and seafood pizza ever tasted. The wait for a dirnk took ages, then after I went to the bar, they brought only one of the two drinks, a margarita which was warm. 5 requests for a glass of ice went unanswered.All the shops into the resort are empty. There is nothing around it, no shopping, no good restaurants, only night market type of food eateries. It is a souless resort. Avoid Vin Pearl there must be better elsewhere on Phu Quoc.Help me I still have 6 nights left. Truong Quoc Viet, Tổng giám đốc at Vinpearl Resort & Spa Phu Quoc, responded to this review Dear Guest,Thank you for sharing your candid feedback. We are truly sorry to learn that your experience so far has fallen short of your expectations, particularly regarding the dining quality and service. Please accept our sincere apologies for the frustrations caused.Our management team has had the opportunity to meet with you personally and express our apologies. We greatly appreciate your openness in sharing your concerns, as this allows us to better understand where improvements are needed.We regret the delays and inconsistencies you experienced during your meals and understand how disappointing this must have been. Your comments have been shared with our culinary and service teams for immediate attention.As you still have six nights remaining with us, we genuinely hope to have the opportunity to turn your experience around. Should there be anything we can assist with during the remainder of your stay, please do not hesitate to reach out to our team. We would be delighted to provide recommendations and any support possible to help make the rest of your holiday more enjoyable.Thank you once again for your valuable feedback. We sincerely hope that the days ahead will leave you with more pleasant memories of Phu Quoc and of your stay with us.Warm regards,Truong Quoc VietGeneral Manager

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• User:Pranavjain

  Trip type: Family

  Not worth the money.

  06 Jun 2026

  We stayed in the villa for 2 nights from 6-8 June. Very poorly maintained villa with dirty carpet. Also the villa had lizards which kept coming after removing. There is no point taking villa as there are no utensils and you have to ask them for it. All services were very delayed. We kept asking for towels. The villa pool also seemed poorly maintained that we didn’t even use. Also they bluntly denied to put extra bed in villa for which we had already paid. Truong Quoc Viet, Tổng giám đốc at Vinpearl Resort & Spa Phu Quoc, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us from 6 to 8 June.We sincerely regret to learn that your villa experience did not meet your expectations. Please accept our apologies for the inconvenience caused by the cleanliness condition, delays in service, and the repeated requests for towels. Your comments have been shared with our Housekeeping and Engineering teams for immediate review and improvement.We are also sorry to hear that the condition of the private pool discouraged you from enjoying this facility. Maintaining our villas and their surroundings to the highest standards remains a priority, and your observations will help us focus our efforts where they are needed most.Regarding the presence of small lizards, as our resort is located within a tropical environment surrounded by nature, occasional encounters with local wildlife may occur despite regular pest control measures. Nevertheless, we understand the discomfort this may have caused and will continue enhancing our preventive efforts.We also regret any misunderstanding regarding the extra bed arrangement. We appreciate your comments and will review the communication and service process with our team to ensure a smoother experience for our guests.Thank you once again for your valuable feedback. We hope to have another opportunity to welcome you back and provide you with a much more enjoyable and seamless stay.Warm regards,Truong Quoc VietGeneral Manager

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• User:911adnans

  Trip type: Family

  Good

  02 Jun 2026

  All very good, very good, every thing is perfect, serice is perfect. Truong Quoc Viet, Tổng giám đốc at Vinpearl Resort & Spa Phu Quoc, responded to this review Dear Valued Guest,Thank you for taking the time to share your wonderful review of your stay at Vinpearl Resort and Spa Phu Quoc. We are thrilled to know that you had an exceptional experience with us.Your kind words about our premises mean the world to us. At Vinpearl Resort and Spa Phu Quoc, we strive to provide our guests with the highest level of comfort and hospitality, and it is rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another luxurious and relaxing experience in the near future. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.Warm regards,Truong Quoc VietGeneral Manager

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• User:chloeinKSA

  Trip type: Family

  Good family resort, but definitely not quite 5-star

  29 May 2026

  We recently spent a week at Vinpearl Resort & Spa Phu Quoc and overall had a lovely holiday. There are some great aspects to the resort, particularly for families, but there are also areas that need improvement and, in our opinion, explain why it doesn’t quite feel like a true 5-star property.The highlights were definitely the pool, beach and family facilities. The pool is enormous, well-maintained and has great children’s features including slides and pool toys, which our kids loved. The beach area is beautiful, tropical with plenty of shade. The kids’ club was excellent and the playground area was another big hit with our children.The air conditioning in the room worked very well, which was greatly appreciated given the humidity. Breakfast was also good, with a wide selection of options and an excellent egg station. However, there were no decaf tea or coffee options available, which was surprising for a resort of this standard.Our room was one of the weaker aspects of the stay. It felt quite small, especially with a large wooden baby cot taking up a significant amount of space. Shower pressure was poor throughout the week. Housekeeping was disappointing and not up to the standard we would expect. Beds were often made carelessly, and we don’t believe the bedding was changed at all during our stay.Food options became quite limited after breakfast. We were informed on arrival that buffet lunch and dinner would be available in the main restaurant, but the restaurant subsequently closed and these options never materialised. The beach bar offered very little beyond fries during the day, while the Beach Bistro was perfectly acceptable but not somewhere we’d want to eat every evening for a week.Communication was another challenge. The staff were always friendly and willing to help, but English proficiency was often limited, leading to frequent misunderstandings. We found a translation app extremely useful throughout our stay.Overall, we genuinely enjoyed our holiday and the resort has some fantastic features, particularly for families with young children. With improvements to housekeeping, dining options and staff communication, it could be an excellent resort. As it stands, it’s a pleasant place to stay, but not quite at the level we would expect from a 5-star property. Truong Quoc Viet, Tổng giám đốc at Vinpearl Resort & Spa Phu Quoc, responded to this review Dear Valued Guest,Thank you for taking the time to share such a detailed review of your recent stay with us.We are delighted to learn that you and your family enjoyed many aspects of the resort, particularly our swimming pool, beach, Kids Club, playground facilities, and breakfast selection. It is wonderful to know that these amenities contributed to a memorable family holiday.At the same time, we sincerely apologize for the shortcomings you experienced during your stay. We regret that the room comfort, housekeeping service, dining options, and communication challenges did not fully meet your expectations. Your comments regarding the room setup, shower pressure, housekeeping standards, restaurant offerings, and language barriers have been shared with the relevant teams for review and improvement.We also appreciate your feedback regarding the availability of decaffeinated beverages and the dining experience throughout the day. Guest feedback such as yours is invaluable in helping us identify opportunities to enhance our services and facilities.While we are pleased that you overall enjoyed your holiday and recognized the family-friendly features of the resort, we understand that there is still room for improvement in delivering the level of experience expected from a five-star resort. Please be assured that we remain committed to continuously improving our services for all guests.Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you and your family back in the future and provide an even more enjoyable stay.Warm regards,Nguyen Trong ThangDuty Manager

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• User:burge c

  Trip type: Solo travel

  Best peaceful place in Phu Quoc

  29 May 2026

  Clean and peaceful area with helpful and kind teamWe stayed 5 days and very rainy time but thanks to all team they helped us to make our accommodation and dinners more unforgettable, looking forward to coming back soon🌸🌸🌸 Truong Quoc Viet, Tổng giám đốc at Vinpearl Resort & Spa Phu Quoc, responded to this review Dear Valued Guest,Thank you for taking the time to share your wonderful review of your stay at Vinpearl Resort and Spa Phu Quoc. We are thrilled to know that you had an exceptional experience with us.Your kind words about our premises mean the world to us. At Vinpearl Resort and Spa Phu Quoc, we strive to provide our guests with the highest level of comfort and hospitality, and it is rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another luxurious and relaxing experience in the near future. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.Warm regards,Hiep TranDuty ManagerVinpearl Resort and Spa Phu Quoc

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