Our booking conditions in full
Our booking conditions in full
We are Travelodeal Limited (hereinafter known as “Travelodeal”),a limited company incorporated in England trading as a Travel Organiser and Travel agent (company registration number 09061889)whose registered office address is at Level 5a, Maple House 149, Tottenham Court Road, London, W1T 7NF, United Kingdom. (“we”, “us”, “our”). We hold an Air Travel Organiser's Licence (ATOL) number 11601 granted by the Civil Aviation Authority ('CAA').Travelodeal.com is a trading name of Travelodeal Limited.
References to “you” and “your” in these terms means you, the traveller or purchaser of Travel and any other person in your party. It is your responsibility to read the carefully as they set out respective rights and obligation. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
Except where otherwise stated, these booking conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “holiday”, “booking”, “contract”, “package”, “tour” or “arrangements” mean such holiday arrangements unless otherwise stated.
We act as a Travel Organisor and where a single receipt is issued to you for the total package price. Once your package holiday has been confirmed by us, we will accept responsibility for it in accordance with these Booking Conditions as a Travel Organisor and such package will be called “Single Package Contract”.
Note: When making your booking as a Travel Organiser for your package holiday we will arrange for you to enter into contracts with the principal(s) or other supplier(s) (e.g. Principal Suppliers/tour operator/airline Suppliers/accommodation Suppliers/Cruise Suppliers) that are providing your travel services, named on your confirmation(s), for whom we act as agent. We are the package organiser, with responsibilities to you as set out in these Booking Conditions.
We act as an agent where you make a booking of multiple Travel Arrangements in such a way as to create a package holiday, we will accept responsibility for that as a “Multi-Contract Package” in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018 (please see clause 4 below for further information as to the circumstances in which we will still be acting as a Package Organiser).
As a result of the above, our obligations to you may vary depending upon which Travel Arrangements you book with us, and whether you book a “Single Element Booking” or a “Multi-Contract Package” and we have tried to set them out below as clearly as possible.
References to “Supplier/Principal” means the third party supplier of the Travel Arrangements, including but not limited to accommodation providers, transfer providers, car hire companies, airlines, tour operators, cruise suppliers and attraction providers.
For bookings with most airlines we will act only as your agent in making your booking. For all other bookings we act as agent on behalf of the Supplier/Principal.
You can book hotel only with us as a single element booking. This will differ from a package holiday and have no rights or protections of package holidays according to Package Travel and Linked Travel Arrangements Regulations 2018. We shall always act as agent on account of the provider or principal of the accommodation or cruise for single element bookings.
A booking will exist as soon as we issue our confirmation invoice. This booking is made on the terms of these booking conditions. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.
When making your booking for your package holiday we will arrange for you to enter into contracts with the principal(s) or other supplier(s) (e.g. tour operator/airline/accommodation Company) that are providing your travel services, named on your confirmation(s), for whom we act as agent. We are the package organiser, with responsibilities to you as set out in these Booking Conditions.
As an agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the Travel Arrangements provided by the Supplier/Principal, unless we have sold those Travel Arrangements in such a way as to create a Package (please see clause 4 for further information), in which case we will accept responsibility for those Travel Arrangements as Package Organiser.
Prior to booking, you will be advised who is the organiser of the travel arrangements and who is fully responsible for the proper performance of the package. The organiser may be Travelodeal Limited or a tour operator whereby Travelodeal may act as an agent on your behalf.
Your booking through us (either online or via telephone) is subject to these terms and conditions. A binding contract will come into existence once we will receive your appropriate payments (see clause 6 below) and we have issued you with the booking confirmation that will confirm the details of your booking and will be sent by email or if no email has been provided, the confirmation for the booking will be sent to you by first class post. Your contract for travel arrangements (in the case of single elements and multi-contract packages) is with Travelodeal Limited. If any part of our contract with you is found to be invalid or unenforceable, then the remainder of it will not be affected and will remain valid and enforceable.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and agree on behalf of everyone travelling in your party to be bound by them. All bookings must be made by a person aged eighteen years or over. Where your booking is for more than one person, the first-named person in your party aged eighteen years or over will be treated by us as the 'lead name' for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract.
Completion and submission by you of our Booking Form will be treated by us as confirmation that you have read, understood and accepted these booking conditions.
No variations or alterations to these Booking Conditions shall be valid unless agreed by us in writing.
You will be required at the time of booking to pay a non-refundable deposit, typically 20% of the quoted holiday price, and the full holiday price of a booking should be made at least 60 days prior to departure. In certain circumstances (depending on the nature of the booking) we will require a non-refundable deposit in excess of the usual 20%. On occasions, our suppliers require additional amounts up to full payment in advance (for example for Christmas bookings). On these occasions we will require additional payment in advance. Unless you are making a late booking, the balance owing must be paid to us no later than 60 days before your date of departure. If we do not receive the balance by this time, then we will treat the booking as cancelled by you and you will be liable to pay cancellation charges (see paragraph 8.3).
The Travel Providers whose services make up your Arrangements make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of these terms and conditions will be sent to you with your email confirmation documentation. Please note that the terms and conditions we send with single-contract packages are to supplement and elaborate on these terms where necessary; but those that we send with multi-contract and single element bookings form the basis of your contract for the supply of your Arrangements.
Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where we have not agreed to arrange them and any excursion you purchase in resort and/or during your cruise. In addition, regardless of any wording used by us on our website, or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
Lead Passenger Responsibility for Group Bookings
When a group booking is made, the lead passenger (the individual confirming the booking) assumes full responsibility for all payments and liabilities associated with the booking, including those related to accommodations, activities, transportation, and any other services included in the booking. The lead passenger is solely responsible for ensuring that all group members comply with the terms of the booking, including payment of any additional costs resulting from cancellations, no-shows, or modifications by any group member.
In the event that any group member cancels or refuses to pay, the lead passenger agrees to cover the full cost of the booking, including any additional charges that arise due to changes in room allocation or services. The cancellation or non-payment of any group member does not relieve the lead passenger from their financial obligations under this agreement.
Group Booking Payments and Disputes
Payments made by the lead passenger are subject to these Booking Conditions, supplier terms, and applicable law, including any payments made on behalf of other group members. The lead passenger agrees that they are solely responsible for the entire group’s payment and that Refunds, where applicable, will be assessed in accordance with these Booking Conditions, supplier terms, and applicable law.. Customers should contact Travelodeal first to resolve any payment or booking dispute. Any chargeback or card dispute raised without first allowing Travelodeal a reasonable opportunity to investigate may be challenged where the booking was validly made and services were provided.
Legal Action for Payment Disputes
If the lead passenger fails to fulfill the payment obligations for the group, Travelodeal reserves the right to pursue legal action or employ a collections agency to recover any outstanding amounts. The lead passenger will be responsible for all costs incurred in the recovery process, including legal and collection fees.
