8.1. Changes by You

(a) Transfers

You may transfer your booking to any other person satisfying all the requirements relating to your holiday notified to us by you in writing at least seven days prior to your due date of departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. We will charge an administration fee as set out in (c) below for arranging the transfer and other costs or additional fees may also arise, which you will have to agree to pay before the transfer can be made. For example, certain airlines and other Travel Providers treat changes as a cancellation and charge accordingly - up to 100% of the cost for that part of the arrangement. Where applicable, these charges will be passed on to you. Any Travel Provider charges are in addition to the charges we levy as an amendment fee as detailed below.

Please Note: Certain suppliers, and in particular airlines or Cruise ships, will treat a name change as a cancellation and require a new booking to be made at the prevailing prices and administration charge.

(b) Other changes

If you wish to make any other change to your booking at any time after our booking confirmation has been issued, we will try but cannot promise to meet your request. Since we and the Travel Providers incur costs in cancelling or changing your arrangements, all such changes and cancellations will be subject to the charges set out below and/or as shown in the applicable Travel Provider’s booking conditions. We require your authority in writing before we can make any change. If a change is requested in relation to a group booking we require the authority in writing of the lead name before we can make the change.

When changing your holiday booking details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking.

Some arrangements cannot be removed once they have been added to your booking. Certain extras, such as excursions, theme park tickets may be non-refundable. We will make this clear when you book those arrangements, please check with us if you are unsure at the time of booking.

Where we and the travel supplier are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.

(c) Administration fee

In each of the above circumstances, an administration charge will be payable of £50 per person where your request is received by us 60 days or more prior to your date of departure and £75 per person where the request is received less than 60 days prior to your date of departure. This charge is non-refundable. If amendments are required within 60 days of departure cancellation charges may apply in addition to an administration charge of up to £75 per person. Where the request is received less than 7 days prior to your date of departure, 100% cancellation charges will apply.

8.2. Cancellations

A Partial cancellation of booking is not allowed. If you wish to cancel your booking, we will require your authority in writing, or in the case of a group booking, the authority in writing of the lead name to do so. Notification sent to us by email will only be accepted if sent from the email address originally provided by the person who made the booking.

Our cancellation charges will apply (see the table 'cancellation charges' at paragraph 8.3 below). These are calculated with reference to the date on which we receive your authority in writing.

If you cancel your booking, we may charge the cancellation charges outlined in their terms and conditions (which may be 100% of the cost of the travel arrangements) along with our administration fee as detailed in this clause. Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase. We will not refund to you any deposits, administration charges, insurance premiums or any other fees or charges made by us and paid by you relating to your holiday in the event of cancellation by you.

We incur costs from the time you make your booking and you agree that if you cancel your booking you will compensate us for our losses and expenses, as per the table below. Our cancellation charges increase the nearer the cancellation is made to your departure date as we may not be able to resell your holiday without making significant price reductions, or at all.

In the event that you do cancel your booking, and the deposit you have paid does not cover the cancellation charges set out in this paragraph, you must pay any difference between the amount you have paid and the cancellation charge applied. In accepting these Terms & Conditions you give your authority for us to automatically charge the payment card used by you when securing the booking (or any other card used by you in connection with this booking) at that time.

Cancellation charges will be 100% in following cases:
1. For flight bookings with all low-cost airlines, the cancellation charges will be up to 100%.

2. Travel arrangements that include Scheduled flights may incur different cancellation charges as per their booking conditions.

3. Non-refundable rooms or discounted accommodation purchased from suppliers will incur a 100 % cancellation charge along with our administration fee as detailed out in this clause.

4. Any other travel arrangements that include elements that are non-refundable from the time of booking for e.g.flights from flight suppliers that operate a no-refund policy.

5. If you have bought a holiday voucher via a daily deal website including (but not exclusively) Groupon, Wowcher deals, etc, once the voucher has been redeemed then 100% cancellation charges will apply if you wish to cancel at any time.

Apart from non-refundable elements, cancellation charges will be applied at the rates shown below, unless the supplier’s cancellation terms are different, in which case the supplier’s cancellation terms will apply.

We strongly recommend that you take out insurance cover for cancellation adequate to cover the value of your holiday. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

8.3. Cancellation charges

Number of days left before your due date of departure when your authority in writing is received by us. Cancellation charge (expressed as a percentage of the total holiday price):

For Holiday Packages which do not include cruise:

More than 80 days Loss of deposit

45–80 days before departure 50% of holiday cost

16 – 44 days before departure 75% of holiday cost

7 – 15 days before departure 90% of holiday cost

7 days or less before departure 100% of holiday cost

Non refundable rooms cancelled will incur a 100 % charge from the time of booking along with our administration fee as detailed out in this clause.

Flight bookings will incur 100% cancellation charges from the time of booking along with our administration fee as detailed out in the clause 3.

For holiday packages which include a cruise

More than 91 days Loss of deposit

76–90 days before departure 50% of holiday cost

61 – 75 days before departure 75% of holiday cost

31 – 60 days before departure 100% of holiday cost

Hotel Vienna

Get the Best Deals and Travel Ideas