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Ibis Sydney Thornleigh

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Ibis Sydney Thornleigh

locationThornleigh, Sydney - NSW

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About Ibis Sydney ThornleighAbout Ibis Sydney Thornleigh

Location

This hotel is located in Sydney.

Facility

The hotel has a lift and features 105 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, currency exchange service and drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a games console, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The hotel offers hiking. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and dinner are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Ibis Sydney Thornleigh Amenities at Ibis Sydney Thornleigh

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

158

Very Good

260

Average

128

Poor

30

Terrible

24

Recent Reviews: 600

  • User:Cruiser46010106179

    Trip type: Business

    Avoid this hotel! They damaged my property and ignored me.

    rating21 Dec 2025

    Extremely disappointed with the lack of professionalism. My room (202) was flooded during building cleaning because the hotel forgot to notify me to clear the window area. My expensive electronics were severely water-damaged.​It’s been nearly two weeks since I filed a claim, and I haven't heard a single word from the manager. They are ignoring their liability under Australian Consumer Law.​A hotel that doesn't care about its guests' property or even reply to urgent emails is not worth your money. Look elsewhere!

  • User:granto527

    Trip type: Couples

    Stay elsewhere - really tired and dirty room

    rating20 Nov 2025

    Room is extremely tired and dirty. Carpet and furnishings are worn and stained - see photos. Really poor value given very poor cleaning and maintenance.

  • User:Scarborough Aca... H

    Trip type: Family

    average rating

    rating01 Nov 2025

    The property is centrally located with easy access to public transport and had all the basic necessities for a reasonably comfortable stay. Check-in was straightforward, although we did have to wait a few minutes despite arriving at 3 PM, an hour after the 2 PM check-in time.A few areas could be improved: the shower gel and shampoo bottles were already half empty and ran out before the end of my 5-day stay, the toilet paper roll was nearly finished and had to be replaced after the first night, and the shower drainage was partially clogged, causing water to drain very slowly.

  • User:Vicki M

    Trip type: Couples

    GREED has lost them a long term customer.

    rating21 Oct 2025

    We had booked for October long weekend and a plan change saw us cancel and another plan change saw the need to rebook. First invoice was $500 and the second was $1000! $500 per night! Sheer greed and the service didn't come through for that amount. 5 star price for a 3 star hotel. Not good enough. SHEER GREED AND NEVER AGAIN. chocolates in the foyer don't compensate.

  • User:TravellingTurtle55

    Trip type:

    Regular catch up

    rating07 Nov 2024

    Another pleasant stay.As always staff are always friendly and helpful. Always great value and nice to feel welcomed. Food was also most enjoyable with a nice selection of dishes available. Patrick Gullotto, General Manager at Ibis Thornleigh, responded to this review Dear GuestThank you so much for your kind words and for continuing to choose us for your stays. We're truly grateful for your loyalty.It’s always a pleasure to welcome you back, and we're so glad to hear that our friendly team, comfortable rooms, and enjoyable food continue to make your visits pleasant and relaxing. Knowing you feel welcomed and valued means the world to us.We look forward to seeing you again soon for another great stay!Warm regards,ibis Sydney Thornleigh

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