New Hotel Charlemagne

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New Hotel Charlemagne

Name: New Hotel Charlemagne
Address: Boulevard Charlemagne 25-27, Brussels, belgium
Telephone: 0204 505 9777
Rating: 3.3

brussels, belgium

About New Hotel Charlemagne

location

The hotel is an 11-minute walk to Parc du Cinquantenaire and a 6-minute walk to a metro station with trains connecting guests to the Royal Art Museums, the Magritte Museum, the Opera House, the Grande Place, the Royal Palace and the recreational Brupark.

facility

The hotel has 2 lifts and features 68 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, 24-hour room service, an alarm call service, a laundry service and a coin-operated laundry. Bicycles can be kept in the bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has non-smoking rooms.

sport

Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a spa and hiking. Children are well looked after in the kids' club.

meals

The dining area includes a restaurant and a bar. A generous breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at New Hotel Charlemagne

Facilities (14)

Air conditioningLobbyConference RoomRoom ServiceLaundry ServiceGarageKids ClubPetsElevator/ LiftLaundryNewspaperParkingSmoking roomsWifi

Business Center and Conferences (1)

Business Center

Common Area (1)

Reception

Family and Kids (1)

Childcare service

General Services (4)

Doctor on callLuggage storageMultilingual StaffWake-up Call / Service

Hygiene (4)

Contactless check-in/-outProtective equipment for employeesProtective equipment for guestsFirst-aid services

Meals (5)

Breakfast BuffetBreakfast ServedContinental BreakfastBarRestaurant

Object Information (1)

Fax

Room Facilities (8)

ShowerBathtubHairdryerMinibarTVClosetRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Location

Brussels, Belgium

Boulevard Charlemagne 25-27

Nearest airport11km

City centre3km

What's nearby

City centre3km
Nearest airport11km

Check-in from 3:00 PM · Check-out by 12:00 PM

Brussels, Belgium

Boulevard Charlemagne 25-27

Nearest airport11km

City centre3km

What's nearby

City centre3km
Nearest airport11km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

3.3

Average

477 reviews

Value
Rooms
Cleanliness
Service

Excellent72
Very Good162
Average133
Poor68
Terrible42

Recent Reviews: 477

User: Inspire52784448899
Trip type: Family
Rude staff
Extremly rude staff in Brussels, Miguel couldn't find the booking and wasted our time by refusing to look up the reservation number, he didn't even look at it. eventually after 15 minutes he said he found it but the service was extremly.Extremly rude staff in Brussels, Miguel couldn't find the booking and wasted our time by refusing to look up the reservation number, he didn't even look at it. eventually after 15 minutes he said he found it but the service was extremly.
User: Karolin K
Trip type: Business
Perfect hotel for solo travelling in Brussels
This is my favourite place to stay in Brussels, and it always meets all my expectations. The location is perfect for someone travelling alone, with easy access by both train and bus. You can even see the European institutions right from the windows. The rooms are consistently clean, and the breakfast has everything you could possibly need. I would happily recommend this hotel to anyone planning a… This is my favourite place to stay in Brussels, and it always meets all my expectations. The location is perfect for someone travelling alone, with easy access by both train and bus. You can even see the European institutions right from the windows. The rooms…
User: Steven M
Trip type: Business
Very disappointing
The hotel is in serious need of refurbishment, the room was dated, with stained walls and carpets, and old décor. Lingering smell of smoke on my floor. To be called 'New Hotel' is ironic. At breakfast, I pointed out to staff that the butter sachets were expired by 11 days, and asked for some fresh ones, which they said they didn't have. They removed the stale sachets, but at breakfast the next mor… The hotel is in serious need of refurbishment, the room was dated, with stained walls and carpets, and old décor. Lingering smell of smoke on my floor. To be called 'New Hotel' is ironic. At breakfast, I pointed out to staff that the butter sachets were expire…
User: Maria P
Trip type: Business
Basic
The hotel is situated in the EU quarter so if one's there for business, the location is helpful. The room was also clean. On the negative side, the hotel is pretty run-down (carpets, walls, decor etc). 2 very narrow lifts, only 1 was working. No aircon in the room, so I had no way to warm it up. (There was no heater either, just a fan.) The fridge was empty, but at least coffee was available. Over… The hotel is situated in the EU quarter so if one's there for business, the location is helpful. The room was also clean. On the negative side, the hotel is pretty run-down (carpets, walls, decor etc). 2 very narrow lifts, only 1 was working. No aircon in the…
User: Fernando S
Trip type: Solo travel
Poor customer service
Reception with very poor customer service. Very poor customer service. Very poor customer service Very poor customer service Very poor customer service Very poor customer serviceVery poor customer serviceVery poor customer serviceVery poor customer service Camille A, Autre at New Hotel Charlemagne, responded to this review Dear Guest,Thank you for taking the time to share your feedback, even… Reception with very poor customer service. Very poor customer service. Very poor customer service Very poor customer service Very poor customer service Very poor customer serviceVery poor customer serviceVery poor customer serviceVery poor customer service…

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