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New Hotel Charlemagne

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New Hotel Charlemagne

locationBrussels, Brussels

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About New Hotel CharlemagneAbout New Hotel Charlemagne

Location

The hotel is an 11-minute walk to Parc du Cinquantenaire and a 6-minute walk to a metro station with trains connecting guests to the Royal Art Museums, the Magritte Museum, the Opera House, the Grande Place, the Royal Palace and the recreational Brupark.

Facility

The hotel has 2 lifts and features 68 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, 24-hour room service, an alarm call service, a laundry service and a coin-operated laundry. Bicycles can be kept in the bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a spa and hiking. Children are well looked after in the kids' club.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at New Hotel Charlemagne Amenities at New Hotel Charlemagne

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

    • -

      Special Diet

    • -

      Special Offers

LocationLocation

Map preview

Around this property:

Centre

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

72

Very Good

162

Average

133

Poor

68

Terrible

41

Recent Reviews: 476

  • User:Karolin K

    Trip type: Business

    Perfect hotel for solo travelling in Brussels

    rating29 Mar 2026

    This is my favourite place to stay in Brussels, and it always meets all my expectations. The location is perfect for someone travelling alone, with easy access by both train and bus. You can even see the European institutions right from the windows. The rooms are consistently clean, and the breakfast has everything you could possibly need. I would happily recommend this hotel to anyone planning a visit to Brussels. Although the service has always been impeccable regardless of the worker, I want to give a special thank you to Sevim at the front desk, who always welcomes me with such warmth and positivity every time I stay. Camille A, Autre at New Hotel Charlemagne, responded to this review Thank you so much for your wonderful and detailed review. We’re truly delighted to know that our location, cleanliness, and breakfast consistently meet your expectations, and that you feel comfortable staying with us when travelling alone. Your kind words about our team, especially Sevim, mean a lot and will be shared with her. We look forward to welcoming you back again soon. New Hotel team

  • User:Steven M

    Trip type: Business

    Very disappointing

    rating14 Feb 2026

    The hotel is in serious need of refurbishment, the room was dated, with stained walls and carpets, and old décor. Lingering smell of smoke on my floor. To be called 'New Hotel' is ironic. At breakfast, I pointed out to staff that the butter sachets were expired by 11 days, and asked for some fresh ones, which they said they didn't have. They removed the stale sachets, but at breakfast the next morning they had put them out again. The cereal in the plastic container that I went for had congealed together into a solid block. Not acceptable when charging €23 per morning for breakfast.One of the managers was also very rude. When checking out, reception was empty, so I dinged the service bell one time. The manager then complained to me about this, talking about how busy he was, and trying to make me, the guest, feel bad for having done this. He had also acted curt in interactions throughout the stay. A hotel to avoid. Camille A, Autre at New Hotel Charlemagne, responded to this review We sincerely apologize for the disappointing experience you had. Your comments regarding the room condition, breakfast, and staff interactions are taken very seriously. We will review our procedures to ensure improvements are made. New Hotel team

  • User:Maria P

    Trip type: Business

    Basic

    rating14 Jan 2026

    The hotel is situated in the EU quarter so if one's there for business, the location is helpful. The room was also clean. On the negative side, the hotel is pretty run-down (carpets, walls, decor etc). 2 very narrow lifts, only 1 was working. No aircon in the room, so I had no way to warm it up. (There was no heater either, just a fan.) The fridge was empty, but at least coffee was available. Overall, I've had better. Camille A, Autre at New Hotel Charlemagne, responded to this review We appreciate your detailed feedback. We apologize for the outdated facilities and the issues with lifts, heating, and room amenities. We will work to improve these aspects to enhance the guest experience. New Hotel team

  • User:Fernando S

    Trip type: Solo travel

    Poor customer service

    rating16 Jun 2025

    Reception with very poor customer service. Very poor customer service. Very poor customer service Very poor customer service Very poor customer service Very poor customer serviceVery poor customer serviceVery poor customer serviceVery poor customer service Camille A, Autre at New Hotel Charlemagne, responded to this review Dear Guest,Thank you for taking the time to share your feedback, even though we are truly sorry to read about your experience.We sincerely regret that the quality of service you received at reception fell short of your expectations. Please be assured that this is not reflective of the standards we aim to provide, and we take your comments very seriously. They has been reviewed with the team and management to ensure this situation is addressed and does not happen again.We hope to have the opportunity to regain your trust during a future visit.Kind regards,The New Hotel Charlemagne Team

  • User:DublinIrelandPeter

    Trip type: Business

    Great hotel warm and friendly atmosphere

    rating20 Feb 2024

    Great hotel perfect location for EU meetingsThe hotel has a warm friendly atmosphere . The staff are welcoming and professional. The room itself is compact , comfortable and well equipped. A positive is the room apart from the many lamps and bedside lights has a main light that brightens the room . May seem a small thing but when you arrive in the evening and you want to unpack being able to clearly see your case contents is good. Why is this beyond most hotels? . Breakfast is good , nice choice and well laid out. Camille Antoun, Autre at New Hotel Charlemagne, responded to this review Thank you for your comment. We are really happy to read that you appreciated your stay at the New Hotel Charlemagne. We hope to see you next time.

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