Sicily Holiday: 4* All-Inclusive Hotel & Flights

I am very disappointed with the all-inclusive service provided. The lack(0)of bottled water in the room and limited spirit choices can definitely be frustrating, especially if you were expecting a more comprehensive package. It's disappointing that the all-inclusive offering ended so early in the evening as well,(10p.m.) The fact that the director was unresponsive and unhelpful it's been frustrating for us. Customer service is important in the hospitality industry, and it's a shame that we didn't receive the attention and assistance we were looking for. Dirty rooms and repetitive, non-authentic Sicilian food are major letdowns when on a holiday. It's understandable that these aspects would color your overall impression of the hotel. It's important for hotels to know about areas where they can improve their services to better meet the expectations of their guest. DO NOT WASTE YOU PRECIOUS TIME TO COME TO THIS HOTEL AND IN MAZARA .

Well let’s just say a 10 day holiday and after 2 days booked a flight to come home . Stayed a total 4 days and glad I left. Food extremely disappointing House keeping turned up 5pm each day , room was cleaned once . Beds haha well felt like I was in a hostel.Pillows are rough. Towels make sure you bring your own as there is none for by the pool and you can’t use room ones . I was half board , so breakfast and dinner and drinks were included at that time . Soft drink and coffee dispensers and beer, red & white wine on tap. Apart from that as half board your forced to buy a card with a €10 deposit then preload money . You can’t pay for a drink with cash- Bought all my drinks from outside hotel ( far cheaper too ) Ask for water when I arrived at hotel after 7hrs of travelling and was told NO …. Need to get the preloaded card …. At this point I decided this place was not going to see a penny of my money . Service for me none existent In all honesty I did everything I could not to be in the hotel and spent most of my time walking and eating out- which in comparison was a million times better . Would I go back …. Not in this lifetime

Hotel was great value, the pool was family friendly and the staff went above and beyond to communicate as much as possible even using Google translate to speak to my children. The room was clean and comfortable and the air con was amazing! The food was good value, restaurant pizza was 10/10. I have read previous reviews about limited transport which is true you can’t get around as much unless you book private excursions but we found we had enough around us to keep us occupied for the week we were there. The small town was a 10 min walk and was beautiful, clean and had some amazing restaurants, although you can’t access any food or shops between 1-5 (understandable!) The hotel also has a ‘beach/pool bar’ over the road where you get discounts on drinks and food and can use the lovely pool whilst looking at the sea. When Friday arrived there was a large intake of Italian guests that were on their ‘weekend away’ which did make the pool very crowded as they came in big families. This didn’t affect our stay it just meant the hotel was a little busier. I highly recommend this holiday and ot has deffo made me want to visit more of Italy.